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Employer Industry: Customer Service and Technical Support Why Consider this Job Opportunity: - Salary up to $19.50/hr, with performance-based incentives - Opportunities for career advancement and personal development, with 80% of managers promoted from within - Work-from-home convenience, allowing for a flexible work environment - Comprehensive benefits including medical, dental, and vision insurance, employee assistance programs, and paid time off - Access to daily pay options for early pay access - Engaging company culture with diverse networking opportunities and support programs What to Expect (Job Responsibilities): - Provide friendly and effective customer service, answering questions about products and services - Resolve technical issues related to hardware and software, ensuring customer satisfaction - Document and track information in databases to maintain accurate records - Utilize call flow guides to assist customers efficiently - Stay knowledgeable about client products, including smartphones, tablets, and computers What is Required (Qualifications): - Minimum of 1 year of customer service experience - High school diploma or GED - Strong problem-solving skills and ability to navigate technology - Must have a quiet, distraction-free home workspace - Availability to work during operating hours, with rotating schedules based on performance How to Stand Out (Preferred Qualifications): - Familiarity with iOS and/or MacOS or comparable technology - Eagerness to learn new technologies and adapt to a fast-paced environment - Strong computer navigation skills and proficiency in multi-tasking #CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr