Overview Concentrix Glovertown, Newfoundland and Labrador, Canada Job Title: Customer Service Representative-Remote (Bilingual: French / English) Job Description (English and French): The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) Le reprsentant du service la clientle distance (bilingue : franais/anglais) travaille domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la rsolution des problmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encourags postuler.) What You Will Do In This Role Provide inbound customer support using a call flow guide in the customers preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences with a smile Your Qualifications The ability to speak fluent French and English 1+ year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High-speed internet (no wireless/hotspots or satellite) and a smartphone Whats In It For You The base salary range for this position is $16-$25/hr, plus performance-based incentives. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, and vision insurance, employee assistance program (EAP), registered retirement savings plan (RRSP), paid time off and holidays, and paid training days. Applications are accepted on an ongoing basis. DailyPay enrollment option to access pay early Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with groups focused on women, Black professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, and more Health and wellness programs with trained partners Mentorship programs Work-from-home convenience Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support Celebrations for company events and awareness days Location: CAN, ON, Work-at-Home Language Requirements: Bilingual (French/English) Time Type: Full time EEO/Privacy: Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. #J-18808-Ljbffr
Job Title
Customer Service Representative-Remote (Bilingual: French / English)