Job Title

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Islands Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. We are seeking a Public Safety Communication Officer to join our team. If you have an interest in fast-paced communications and community support services this opportunity is for you. Position Type: Casual - Occasionnel Closing Date: 2025-10-30 About the role: Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for: Answering and handling 911 calls (as per Standard Operating Procedures) Delivering emergency service dispatching Delivering high-quality customer service for all customers/patients Monitoring and coordinating the movement of Island EMS resources Booking and coordinating non-emergency ambulance transfers Maintain daily reporting Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs Building and maintaining strong relationships with the internal Shift Captains & Teams Report on internal and external service inquiries (through reporting) Collaborate with team members Information sharing Requirements: Grade 12 (or equivalent) Additional education in Communications is an asset Work experience in a similar environment is an asset (e.g. emergency services, medical field, communications, technology) Excellent English language Excellent computer proficiency Valid CPR Level C certification Criminal Record Check with vulnerable sector Standard Employment Hearing Assessment Skills And Attributes: Fluent in English Ability to thrive in a fast-paced work environment Excellent communication Calm in high-stress work environments Active listening skills Excellent computer proficiency Attention to detail Documentation skills Critical thinking/decision making Ability to multi-task with little direction Confidence in decision making Organized Possess a confident and strong telephone presence Salary: $24.17-$28.70 Hourly as per CUPW Collective Agreement Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. #J-18808-Ljbffr