Job Title

* Review and authenticate new title claims relating to various areas of coverage across Canada (excluding Quebec) for accuracy* Initiate contact with the claimant within timelines required to meet service levels* Determine and communicate next steps by applying Provincial/Territorial knowledge as well as identifying the correct area of coverage applicable to each claim* Retain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors etc.).* Manage service levels of retained third parties to ensure they are aligned with FCTs service levels* Correspond and communicate with customers regarding decisions, timelines, options under the policy, etc.* Analyze third party reports including legal opinions, surveys, appraisals etc. for accuracy, coverage determination or to assist with determining next steps in the claim resolution process* Communicate denied claims with internal business partners and external parties as required* Negotiate settlements and release provisions, and conduct review of files for potential recovery* Manage escalations and disputes surrounding the coverage positions in a professional manner* Identify potential business concerns with respect to a coverage position and escalate as needed* Determine, set and maintain settlement and expense reserves* Post financial transactions as required* Follow standard internal guidelines and processes with respect to file management* Maintain a flexible and co-operative approach towards changing business needs* Communicate denied claims with internal business partners and external parties as required* Maintain a flexible and co-operative approach towards changing business needs* Law Clerk designation from Ontario post-secondary institution* Minimum 5-10 years of experience as a real estate law clerk in a firm and/or title insurance environment* Strong knowledge of Ontario Land Titles System and terminology (knowledge of Land Tites systems across Canada would be considered an asset)* Strong ability to read and understand Ontario title searches as well as identify title defects (ability to read title search for provinces across Canada would be considered an asset)* Familiarity with building and zoning regulations and land use laws that affect real estate transactions* Strong ability to read and understand surveys* Ability to interpret and apply legal principles and decisions to specific real estate issues, claims, and transactions.* Strong negotiation skills with the ability to make difficult decisions with confidence* Strong analytical skills with the ability to investigate, collect, organize, analyze and disseminate significant amounts of information with extreme attention to detail* Effective oral and written customer communication, oriented towards delivering a superior customer service experience even in circumstances that may be adverse* Ability to work under pressure, manage multiple files in parallel and meet deadlines* Ability to work independently as well as with a team* Positive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the company* Excellent ability to prioritize tasks and highly organized* Proficiency in Microsoft Office (Word, Excel, Outlook ...) and will need to use corporate claims file management and finance software platform daily* Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials* Group retirement savings plan with company match* Paid holidays and generous paid time off* Hybrid work arrangements* Paid volunteer opportunities and charitable donation matching* Employee recognition programs that include referral incentives* Potential for performance-based incentives* The opportunity to participate in our stock purchase plan* And more!We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! #J-18808-Ljbffr