Job Title

Overview DUCA is currently looking for a full-time Member Service Representative to join our dynamic Orangeville branch. The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSRs are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives. Branch Hours Mon to Wed: 9:30 am to 5:00 pm Thur: 9:30 am to 7:00 pm Fri: 9:30 am to 5:00 pm Sat: 9:30 am to 1:00 pm The MSR is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSRs are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives. Key Accountabilities & Duties Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction Promote DUCAs full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments Handle Member requests for deposits, withdrawals, transfers, and other routine transactions Identifies and fulfills Members financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card Having up front dialogue with members to uncover financial needs with a talent for opportunity spotting Solves Member issues using standard procedures and knows when to escalate non-standard issues. Remains current and up to date on DUCA products, services, operational, and risk policies and procedures. Participates in local market business development opportunities and community involvement. Assists with counting large cash deposits. Completes general office duties, processing and administration as required. Occupational Experience & Education Requirements High School Diploma or equivalent (Undergraduate degree or equivalent preferred) Experience working with and handling cash Strong knowledge of computer systems Two years experience helping Members or customers in either a bank or credit union environment, preferred Previous experience with sales is considered an asset Knowledge, Skills & Attributes You have a desire to learn and grow Passion for working directly with Members and customers, finding ways to surprise and delight Committed team player, demonstrating your enthusiasm for your job and Member every day Multi-tasker who can organize and prioritize other work while putting the Member first Excellent interpersonal and communication skills, both verbal and written Strong attention to detail with ability to make decisions and provide friendly and personable service Strong administration, organizational, planning and time management skills Department: Orangeville Branch Primary Location: 16 Broadway, Orangeville, ON L9W 1J4 Employment Status: Full-time Hours per Week: 38 Salary: The annual salary range for this position starts at $40,634. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCAs total compensation package may include incentive compensation tied to company and individual performance or other benefits. Number of Vacancies: 1 DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request. Qualified applicants are encouraged to submit their application. Applications must include a resume. We thank all applicants but only those considered for an interview will be contacted. #J-18808-Ljbffr