Job Title

Operations Supervisor - Precision Parcel and Package Deliveries (Vancouver) Join to apply for the Operations Supervisor - Precision Parcel and Package Deliveries (Vancouver) role at Challenger Motor Freight Inc . Overview This role leads and optimizes daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions. Responsibilities Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments. Lead and manage sortation associates and delivery drivers to maintain high performance standards. Conduct daily safety inspections and enforce compliance with safety protocols. Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency. Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics. Track delivery progress, proactively address service issues, and resolve customer complaints. Manage return shipments, cancellations, and resolve delivery discrepancies effectively. Ensure strict adherence to company policies and regulatory compliance standards. Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management. Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows. Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes. Other Duties Performs other duties as required Qualifications Bachelors degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience. Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively. Purpose of Position To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions. Required Competencies To be determined Required Skills Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Skilled in word processing and email management Comfortable navigating MS Windows operating system Proficiency with logistics systems and reporting Supervision This position reports to the Terminal Manager. The role has formal authority over the sortation team and oversees several sortation reports, with accountability for accuracy and efficiency in the sorting process. Decision Making and Judgment General instruction is given for work, but there is some choice to depart from or modify existing procedures or standards if the situation requires. There is some scope to decide or set priorities based on the given situation. Some problems may need to be referred to a supervisor/manager for clarification. Impact of Errors If loads are not dispatched effectively, it could negatively affect customer relations and driver relations. Delayed completion of sortation may adversely impact other terminals and lead to an increased sorting load at the dispatch terminal. Working Conditions Warehouse or distribution center environment Standing, walking, and lifting up to 50 lbs. Shift work includes early mornings, evenings, and weekends. Follow safety protocols and use PPE Strong attention to detail. Seniority level Mid-Senior level Employment type Full-time Job function Sales, General Business, and Education Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr