Job Title

Join to apply for the Field Service Representative role at Anton Paar Canada Anton Paar is a global leader in the development and manufacture of high-precision laboratory instruments and process measurement solutions. With a history spanning over 100 years, we provide innovative and reliable analytical instruments used across pharmaceuticals, chemicals, food and beverages, automotive, and academia. Our commitment to excellence, cutting-edge technology, and customer support makes us a preferred choice for precision measurement solutions worldwide. Overview As a Field Service Representative at Anton Paar Canada, you provide technical support, installation, maintenance, and repair services for scientific equipment. This role involves regular travel to customer sites within Western Canada to ensure proper functioning and performance of the equipment. You will work closely with customers, providing training and troubleshooting assistance to ensure optimal utilization of the products. Responsibilities Install and test scientific equipment at customer sites. Conduct preventive maintenance and perform repairs on equipment as needed. Troubleshoot technical issues, identify root causes, and implement effective solutions. Train customers on the operation, calibration, and maintenance of the equipment. Provide technical support to customers via phone, email, or on-site visits. Maintain accurate records of service activities, including service reports and documentation. Collaborate with the sales team to identify and pursue service contract opportunities. Stay up-to-date with product knowledge, technical advancements, and industry trends. This position requires more than 50% overnight travel within Canada and occasional international travel. Qualifications A minimum of 3 years of experience as a service technician. Previous experience in a similar field service role, preferably with scientific instrumentation. Experience with managing and preserving technical equipment. Strong technical aptitude and troubleshooting skills. Proficient in using diagnostic tools, software, and technical documentation. Excellent communication and customer service skills. Ability to work independently and travel frequently to customer sites. Ability to lift up to 25 kg regularly or occasionally up to 40 kg. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. Willingness to travel frequently to customer sites within the assigned region. Have a valid drivers license. Have the authorization to work in Canada. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service and Other Industries: Measuring and Control Instrument Manufacturing #J-18808-Ljbffr