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Overview Reference number: DIS24J-024133-001326 Selection process number: 24-DIS-NCR-EA-614251 Indigenous Services Canada - First Nations and Inuit Health Branch Sioux Lookout (Ontario) CR-05- Inventory $61,154 to $66,206 For further information on the organization, please visit Indigenous Services Canada Closing date: 3 March 2026 - 23:59, Pacific Time Who can apply: Persons residing in Canada, and Canadian citizens and permanent residents abroad. Apply online Update: Amendment to closing date: March 3, 2026. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Important: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories use the same merit criteria. If you have applied to multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for. These positions support hybrid work, offering the employee the opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the objective to balance operational requirements with employee circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariats Direction on prescribed presence in the workplace. As of September 9, 2024, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements. Duties You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization. Work environment Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you! Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks. Intent of the process A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles. Positions to be filled: Number to be determined Information you must provide In order to be considered, your application must clearly explain how you meet the following (essential qualifications) Education Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience. Experience Experience responding to client or provider enquiries. Experience researching information or resolving problems in a customer service environment. Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs. The following will be applied / assessed at a later date (essential for the job) Competencies Communication - Written Communication - Oral Ability to use word processing programs Ability to use spreadsheet programs Client Service Orientation Attention to detail Working effectively with others Dependability Judgement The following may be applied / assessed at a later date (may be needed for the job) Asset Experience Experience working effectively with First Nations, Inuit or Mtis clients Experience working in a call centre environment Experience providing front line customer service Experience in account payment processes in an office environment Experience in determining eligibility and processing benefit requests Experience analyzing, verifying and processing claims Experience working in a Pharmacy Organizational Needs Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration). Conditions of employment Security - All positions require a Reliability status. Some positions may require any or all of the following Conditions of Employment, which will vary depending on the position being staffed: Willingness and ability to work overtime on short notice On-call weekend support on a rotational basis Working in a Call center environment: Hours of work are from 8:00am to 4:00pm (CST) Monday through Friday Consent at the time of hire to telephone monitoring Willingness and ability to travel as required to remote or northern locations using a variety of modes of transportation Should relocation be required, the incumbent must complete a Health Declaration form for themselves and dependents, in accordance with the Isolated Post and Government Housing Directive Other information The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. HOW TO SUBMIT YOUR APPLICATION ONLY ONLINE APPLICATIONS WILL BE ACCEPTED. All job applications must be submitted through the jobs.gc.ca site. To submit online, please select the button 'Apply Online' below. Persons who cannot apply online or have disabilities preventing online application should inform the contact persons responsible for this process and contact 1-800-645-5605 prior to the closing date. Instructions on how to respond to screening questions: You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria with detailed explanations and concrete examples. Asset qualifications may be invoked for screening, evaluation and/or right fit decisions. Provide concrete examples including where, when and how you acquired the experience. Do not rely on phrases like 'refer to my attached rsum'. Lack of DETAILS may result in application rejection. Your answers will be used to assess written communication skills. Do not use bullet points. Assessment methods may include online application, written exam, interview, simulation, Candidate Achievement Record and/or Reference Checks. Some assessments may be conducted remotely. All communications may be used in evaluation. Cheating or plagiarism is not permitted and may lead to removal from the process. Proof of education Candidates must provide proof of education credentials upon request Candidates with foreign credentials must provide proof of Canadian equivalency Foreign certificates/diplomas assessed against Canadian standards All applicable fees are the responsibility of the candidate The CICIC assists with credential assessment (website: cicic.ca) Communication Acknowledgment of receipt of applications will not be sent. Only candidates proceeding to the next stage will be contacted. Note: Applications will be communicated by e-mail. Provide a valid email address and keep contact information up to date. Official languages Applicants may participate in the appointment process in the official language of their choice. Indicate preferred official language in online application. Preference Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first. We thank all those who apply. Only those selected for further consideration will be contacted. #J-18808-Ljbffr