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Bilingual Customer Support Representative - Parts (12-Month Contract) page is loaded## Bilingual Customer Support Representative - Parts (12-Month Contract)locations: Toyota Canada Inc - Eastern Canada PDCtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: October 22, 2025 (8 days left to apply)job requisition id: 10311193**Job Description****Bilingual Customer Support Representative - Parts (12-Month Contract)****Rank 1-3****Bowmanville, ON (Hybrid)****Rotational Shift every 2 weeks: Morning (7AM 3PM), Afternoon (12PM 8PM)**Toyota Canada Inc. currently has an exciting opportunity for a candidate who has excellent customer service experience and is a team player to assist our National Parts Support Centre (NPSC) team. This is a 12-Month Acting/Contract opportunity and will report to the Manager, Field Operations. The selected candidate will Investigate and resolve Dealer inquiries and provide customer assistance.**What Well Bring:*****Company & Culture**** A hybrid work environment* A work environment built on teamwork, flexibility and respect* Professional growth and development programs to help advance your career* A focus on respect for people and continuous improvement* Summer Hours condensed work week during the summer***Benefits**** Competitive compensation package* Extended health care and dental benefits effective immediately* Associate vehicle discount program* Paid holiday shutdown and competitive paid time off benefits**What Youll be Doing:*** Investigate and resolve Dealer inquiries via Infostream Parts Inquiries and telephone calls.* Verify problem parts identified by Dealers by completing physical inspection and stock comparison* Identify electronic parts catalogue problems with dealers and provide workable solutions* Communicate with all internal departments (i.e. Parts Supply, ADM, CIC and the Zones) to resolve issues relating to back ordered parts* Assist Automotive dealers in resolving technical inquiries, problems and questions* Investigates and processes dealer Parts Order Discrepancies (i.e. wrong part in box, manufacturers defects, substituted part numbers) and prepares adjustments for authorization and computer inputting* Investigate and resolve shipping problems relating to any dealer shipments* Receive and process associate purchases of parts and other parts orders for internal accounts* Report all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff* Special Program ordering for internal departments (i.e. Service Marketing, ADM, Public Relations and Advertising.)* Navigate multiple computer applications to provide dealers and internal associates and/or departments with accurate responses to inquiries* Other duties as requested or required**What Youll Bring:*** High School Diploma and/or College Diploma/Degree in Distribution/Traffic, or related discipline an asset.* Three years work-related experience, preferably within a call center environment* Working knowledge of computer systems and applications* Working knowledge of automotive mechanics an asset* Excellent communication - written and verbal* Customer Service background an asset* Bilingual (French/English) is requiredToyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.**What You Should Know:**Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.#LI-PF1#LI-Hybrid**About Toyota in Canada** Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, were building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please . You can also learn more about all three companies below. **Toyota Canada Inc.** Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCIs head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. **Toyota Financial Services** Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. **Toyota Motor Manufacturing Canada** Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles. #J-18808-Ljbffr