Job Title

Join to apply for the Customer Service Manager role at Walmart Canada Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. Position Summary Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. Responsibilities Handle customer and Associate concerns and provide guidance as required. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing Failure to Deactivate Logs. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. Minimum Qualifications Age - 16 or older Preferred Qualifications Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location 1016 Manitoba Ave, Selkirk, MB R1A 4M1, Canada Seniority level Entry level Employment type Full-time Job function Retail, Manufacturing, and Retail Groceries #J-18808-Ljbffr