Two Hills - Member Service Representative The Position: The Member Service Representative provides customer service by processing routine over-the-counter member requests and directing members to the appropriate branch services that Vision Credit Union Ltd. offers. The role focuses on delivering exceptional, positive, and friendly experiences with accuracy. - Member Service Experience preferred. - Excellent communication and member service skills are essential, including dealing with people tactfully, diplomatically, and professionally. - Attention to technical detail and ability to work effectively in a time-sensitive, team environment are necessary. - Cooperative or Credit Union industry experience is a benefit. Compensation: - Salary range: $43,000 to $50,000 annually. - Comprehensive benefits package. Application Process: Submit your resume and cover letter to: Jennifer Hormann, Vice President of Human Resources Vision Credit Union Ltd. 5007 51 Street Camrose, Alberta T4V 1S6 Fax: 780-679-0569 Email: Only shortlisted candidates will be contacted for an interview. Position Details: Title: Member Service Representative Reports To: Branch Supervisor/Senior Member Service Representative Summary: The Member Service Representative handles member transactions and directs members to appropriate services, ensuring high-quality, friendly, and accurate service. Responsibilities: Process transactions such as deposits, withdrawals, loan payments, and foreign exchange. Identify opportunities to cross-sell and refer members to relevant services. Manage cash drawers, currency transactions, and security procedures. Balance cash drawers accurately, respond to inquiries, and handle wire transfers. Open and close accounts, secure safety deposit boxes, and follow compliance policies. Assist with other duties as assigned by management. Requirements: High school diploma. Member Service and cash handling experience preferred. Strong communication, organizational, and mathematical skills. Ability to work in a fast-paced, high-pressure environment. Professional appearance and manners. We are committed to providing above-standard member service and sharing our profits with members and community initiatives. Join us to be part of a reputable, community-focused organization recognized as one of Albertas Top Employers and Credit Union of the Year. #J-18808-Ljbffr
Job Title
Member Service Representative - Two Hills