Overview Sales and Service Representative (Kitchen and Laundry) Take the next step in your Sales or Service career and join Swish as our Sales and Service Representative. This hybrid role combines Business Development and Service Technician responsibilities within Swishs Kitchen, Laundry, and Food Processing (KLFP) division. The position reports to the Director of Enterprise Accounts and focuses on driving new business, onboarding new customers, and maintaining high customer satisfaction through timely equipment service and support. The role requires a balance of technical, mechanical, and sales skills to develop profitable business opportunities while ensuring customer equipment operates optimally. Responsibilities Sales & Business Development Understand and communicate the companys value proposition, providing tailored solutions to grow profitable sales. Establish, maintain, and expand relationships with new and existing customers to meet corporate objectives. Research and identify potential customers; develop targeted sales plans. Prospect, qualify, and convert leads into business opportunities. Onboard new customers and provide ongoing support to ensure satisfaction. Maintain accurate sales activity records in CRM to track growth and pipeline. Achieve gross margin and sales targets while maintaining a healthy pipeline. Support vendor programs and internal marketing initiatives. Prepare proposals and conduct product demonstrations based on customer needs. Negotiate pricing within established guidelines. Collaborate with internal teams to meet customer requirements. Service & Technical Support Service and repair industrial and commercial equipment, including troubleshooting. Manage inventory of replacement parts and equipment. Maintain care, organization, and stocking of service van. Complete all scheduled service calls following standard procedures. Assist with industrial equipment demonstrations or rentals as needed. Accurately document hours worked and services performed. Respond promptly to service inquiries. Provide after-hours or weekend emergency repairs when required. Follow all applicable safety guidelines, including WHMIS, TDG, and GVP compliance. Qualifications High school diploma or equivalent; post-secondary study is an asset. 3 years of B2B sales experience with proven success in business development (experience in the laundry, warewash, or food service industries is an asset). 2 years of technical/mechanical experience (small engine or automotive expertise is an asset). Strong business and financial acumen, including sales forecasting and customer planning. Demonstrated success in achieving sales and gross margin targets. Proficiency in diagnosing and repairing industrial/commercial equipment. Excellent interpersonal, negotiation, and influencing skills. Strong presentation, communication, and organizational skills. Proficiency with computers, CRM systems, and emerging technologies. Valid Class 5 license and the ability and motivation to operate a company vehicle for work. What You Can Expect Membership in the Swish family we treat our employees with integrity and have done so since 1956. Competitive base salary plus commission. Company vehicle and gas card. Access to benefits and perks from various industries (Home, Wellness, Travel, Fashion, and more). Unlimited training and development with an industry-leading brand. Excellent company-paid benefits from Day 1 including: Extended Health & Dental Care Employee Assistance program Company contributions to your Registered Retirement Savings Plan Swish is an equal opportunity employer, offering above-average compensation and benefits, and opportunities for professional development and advancement with a growing Canadian company. Swish Maintenance Limited is committed to accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please inform Human Resources. Pre-Employment Screening: The Swish Group of Companies may require a criminal record check as a condition of employment. For roles involving motor vehicle operation, a valid drivers license and a satisfactory driving record will be required. #J-18808-Ljbffr
Job Title
Sales and Service Representative (Kitchen and Laundry)