Job Title

Overview Bilingual (English-French) Technical Support Representative Hybrid Join to apply for the Bilingual (English-French) Technical Support Representative role at Canon Canada. This role is Hybrid. Responsibilities Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice. Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions. Find opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry. Frequently use our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions. Meet monthly KPIs, Operational Metrics, and reliability requirements to ensure a great customer experience. Work in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and a strong work ethic. To Succeed, You Will Need French and English proficiency High school diploma Minimum 1 year experience in a contact center or customer service environment Proven customer relations skills professionally and courteously in a multi-channel environment Familiarity with computers to learn systems/processes promptly Ability to organize time, set priorities and multi-task in order to meet KPIs Exemplary written and oral communication skills Why Join? HYBRID WORK We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance). When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools. Benefits Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Vacation, Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products, retailers, memberships and more EMPLOYEE PERKS Free coffee and snacks On-site cafeteria and outdoor patio Employee gym and fitness centre Employee referral program Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products Community involvement Employee Appreciation Events Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians. We are an equal opportunity employer and welcome applications from all backgrounds. If accommodation is required during the recruitment process or upon hire, please contact or 1-855-531-3850. To learn more about Canon Canada, visit careers.canon.ca. #J-18808-Ljbffr