Job Title

Overview Bilingual French Customer Experience Specialist (Canada-Remote) Join Quince to build a world-class customer experience for a new Canadian market. What You'll Do Use your critical thinking and empathy to troubleshoot and resolve customer concerns, turning potential negative experiences into positive ones. Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions. Navigate multiple systems and handle multiple inquiries simultaneously, ensuring a world-class and efficient customer experience. Identify recurring customer issues or trends and provide feedback to help improve the customer experience and internal processes. Ensure consistent achievement of key performance metrics, including CSAT, customer retention, response time, and productivity. Who You Are You are a people-first person with an intuitive understanding of the customer's experience. You care about solving problems and turning potentially frustrating situations into positive interactions. Your communication is clear, empathetic, and precise, providing helpful information to customers. You can multi-task and stay focused in a high-volume, dynamic environment. You are a self-starter, comfortable working remotely, and thrive in a distraction-free setting. You are flexible and available to work weekends and key holidays as needed, including in November and December. You have a growth mindset, welcome feedback, and are eager to learn. You are a collaborative team player who provides and receives feedback to improve performance. You are resourceful and adaptable, able to find creative solutions when needed. What You'll Get Competitive pay that grows with you: Start at 24.00 CAD per hour with an increase to 25.00 CAD per hour after completing the 90-day introductory period. Bonus: Earn up to 1,300 CAD per month based on performance. Investing in you: 3-week paid training and a thoughtful onboarding experience. Set schedule, guaranteed hours: Youll know your schedule ahead of time with guaranteed minimum hours, a reliable paycheck, and paid time off. Comprehensive benefits: Hospital, paramedical, dental, vision & prescription, virtual healthcare, life and disability coverage, and more. Refer a friend: Refer great talent and earn a bonus when they join the team. Requirements to Apply High School diploma or GED equivalent. Must be bilingual in French and English. At least 2 years of customer service experience, with the ability to manage time and prioritize tasks remotely. Proven experience handling high-volume customer inquiries across multiple channels (phone, email, chat). Excellent written and verbal communication with attention to detail. Strong problem-solving abilities as a core function of the role. Technical: For remote workers, reliable high-speed internet with minimum 75+ Mbps download and 10+ Mbps upload. Note: A 90-day introductory period is required. This position is remote for candidates outside a 50 km radius of the Toronto office; those within 50 km are expected to work on-site four days per week. Quince provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. If you require reasonable accommodation during any part of the application or interview process, please contact . We are committed to an inclusive and accessible hiring process. Security Advisory: Beware of Frauds Quince emphasizes legitimate recruitment practices. Initial communication is via official Quince email addresses and LinkedIn; be wary of deviations. Personal data will not be solicited during the application phase. Interviews are conducted via phone, in person, or through approved platforms (Google Meet or Zoom) never via messaging apps. Offers are merit-based and confirmed in writing. Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Technology, Information and Internet Referrals increase your chances of interviewing at Quince by 2x. #J-18808-Ljbffr