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Overview What is a Business Solutions Analyst at Yellow Pages? Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada. This position supports implementation, training and development of users of the company CRM system and sales tools. Colleagues youll love. A dynamic and collaborative workplace where you can contribute to our story. Access to over 6,000 free courses for your continuous development and career growth. Comprehensive benefits from day one. This is the #YPLife and what working at Yellow Pages is all about. Responsibilities Be the subject matter expert of Customer First, Salesforce, Rate Proprosal Tool, Compass and other sales tools. Plan, design, and develop systems training for new hires and existing employees. Identify learning gaps and solutions, facilitate the training and provide post training support to individuals and groups. Evaluate and track learning programs to ensure effectiveness of the learning solutions. Develop reinforcement programs to support training initiatives. Coordinate administrative functions relevant to training initiatives. Raise the knowledge and use of current releases of Customer First, Salesforce, Rate Proprosal Tool, Compass and other sales tools of all system users. Represent the interests and needs of employees impacted with Customer First, Salesforce, Rate Proprosal Tool, Compass and other sales tools releases and the evolution of sales tools. Collaborate with business partners to identify business needs, develop new policies and procedures to support the sales process and the technology. Provide updates, feedback and reporting to Customer First, Salesforce, Rate Proprosal Tool, Compass and other sales tools initiatives to the Sales Leadership team. Support new release initiatives e.g. User Acceptance testing. Ensure training support documentation is current. Work with counterparts in other regions to transfer knowledge and maximize opportunities for consistency nationally. Maintain familiarity of all Yellow Pages products, sales processes, policies and other software applications to see how it links in with Customer First/Salesforce. Ensure compliance of corporate policies, standards and procedures. Why should you apply for this Business Solutions Analyst position? Weeks paid training and flexible benefits package from your first day. Recognition programs for notable achievements. Work permanently from home. Work schedule from Monday to Friday daytime. What do you need to be a Business Solutions Analyst at Yellow Pages? Qualifications High school education, technical degree/diploma an asset High technical aptitude At least 2 years of YPG experience Strong working knowledge of Customer First Must be knowledgeable of YPG products, the sales process and procedures involved in the processing of sales contracts and ad requests Previous training and facilitation experience preferred Travel will be required Valid driver licence required Nice to have Able to work independently Able to influence and partner effectively with other internal departments Good analytical, problem solving and conflict resolution abilities Strong client/customer service orientation Excellent communication and presentation skills Time management skills with the ability to organize and prioritize In Eastern region, a functional knowledge of French and English languages You are ready to join the Yellow Pages adventure as a Business Solutions Analyst? Send us your resume right now. About Yellow Pages Weve been in the game since 1908 and we continue to transform to offer our 125 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 76% of our revenue is generated by digital solutions. Seniority level Entry level Employment type Contract Job function Business Development and Sales Industries Advertising Services #J-18808-Ljbffr