Job Title

Groups Sales Supervisor, WestJet Vacations, Sunwing Vacations Group - Toronto About Us:Sunwing Vacations Group is home to North Americas largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and West Jet Vacations, along with the growing United States based tour operator Vacation Express, together with the Groups own travel retail businesses Sell Off Vacations. com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose passionate people making vacation dreams come true.Group Sales Supervisor, West Jet VacationsThe Opportunity:Are you searching for a fun, passionate, travel loving team? Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Supervisor supporting our West Jet Vacations brand to join us in making vacation dreams come true. As a Group Sales Supervisor, you will play a key role in driving team performance to meet and exceed sales targets. By providing effective coaching, motivation, and operational oversight, you will ensure that all team members remain focused on delivering exceptional customer service and achieving business goals. The position reports to the Director, Group Sales, and will be located in Toronto, ON.What Youll Do: Provide ongoing coaching and support to team members on sales techniques, customer service excellence, and adherence to company policies. Conduct monthly one-on-one meetings and weekly performance reviews. Monitor and manage team KPIs, providing regular feedback and recognition. Address performance challenges and implement improvement plans as needed. Take and resolve escalated calls, offering coaching to prevent recurrence. Motivate and encourage a positive team culture and attitude. Ensure timely responses to emails, voicemails, and queue call requests. Balance workload across team members by tracking email volumes and call schedules. Track and report on seat counts, receivables, and group booking payments. Communicate updates on promotions, procedures, and policy changes. Build and maintain relationships with key accounts and high-volume customers. Understand customer needs and provide tailored solutions with care, compassion, and competence. Identify and address service challenges or opportunities for improvement. Monitor calls and customer interactions to ensure service excellence. Identify and celebrate performance excellence with both customers and team members. Propose innovative ideas to improve team performance, processes, and technology. Stay current with product knowledge, promotions, and internal procedures. Attend training sessions and complete all required learning modules. Other duties as assigned. What Youll Need Minimum 1 year previous supervisory and employee coaching experience in a sales environment - preferably in the travel industry. Post-secondary education in travel is an asset. Excellent interpersonal skills, with a proven ability to build relationships and foster collaboration within a team. Able to demonstrate initiative as well as a progressive, open-minded approach to developing new sales, employees, processes etc. Excellent customer service and communication abilities and enjoys working directly with customers. Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings. Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc. ). TICO Certification required. Experience with TTS and Sabre is an asset.What We Offer: Growth opportunities Free Parking Open concept, collaborative workspace Fresh Caf with delicious snacks and meals at a subsidized price! Opportunity to give back through our social responsibility initiativesSee for yourself! @sunwinglifeWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. caWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. ca Search all jobs Filter Results Date Posted Company Job Duration Job Language Job Type 210 Results Sort By Pipe Welder, Kenaidan Contracting Ltd - Mississauga Posted On May 26, 2025 *Who we are*Kenaidan is an employee owned general contractor building heavy civil/structural concrete, water works and ICI projects.. Our mechanical... MANAGER BUILDING INFORMATION, Peel Regional Police - Mississauga *Job Type: Regular, Full Time**Department: Facilities Management **Location: Mississauga, Ontario **Are you an ambitious and highly motivated leader with experience... ANALYST-HRMS, Peel Regional Police - Mississauga *Job Type: Regular, Full Time**Department: HR Systems and Total Rewards**Location: Mississauga, Ontario**Are you an ambitious and highly motivated Analyst with... Analyst Financial Planning, Peel Regional Police - Mississauga Analyst Financial Planning, Peel Regional Police - Mississauga Posted On July 04, 2025 *Job Type: Regular, Full Time**Location: Mississauga, ON **Are you an ambitious and highly motivated analyst with experience in the preparation,... Building Maintenance Licensed, Gate Gourmet - Mississauga Posted On March 04, 2025 Were looking for motivated, engaged people to help make everyones journeys better..Licensed Building Maintenance 313A Refrigeration and Air Conditioning MechanicOverview:We... Unit Manager, Compass Group - Mississauga Posted On April 03, 2025 You might not know our name, but you know where we are. Thats because Compass Group Canada is part of... Access Control Officer- Pearson Airport, A.S.P. Incorporated - Mississauga Access Control Officer- Pearson Airport, A.S.P. Incorporated - Mississauga Posted On April 04, 2025 AIRSIDE SECURITY GUARD (TORONTO PEARSON AIRPORT)(Flexible Hours/Weekdays/Weekends/Casual hours)Are you passionate about Safety & Security and seeking opportunity to join a... Retail - Store Manager, Wirelessdna - Mississauga Retail - Store Manager, Wirelessdna - Mississauga Posted On May 21, 2025 Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning... 1st cook, Gate Gourmet - Mississauga Posted On May 30, 2025 Were looking for motivated, engaged people to help make everyones journeys better.Discover the Difference You Can Make at Gate GourmetWe... You might not know our name, but you know where we are. Thats because Compass Group Canada is part of... ... Groups Sales Supervisor, WestJet Vacations, Sunwing Vacations Group - Toronto About Us:Sunwing Vacations Group is home to North Americas largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and West Jet Vacations, along with the growing United States based tour operator Vacation Express, together with the Groups own travel retail businesses Sell Off Vacations. com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose passionate people making vacation dreams come true.Group Sales Supervisor, West Jet VacationsThe Opportunity:Are you searching for a fun, passionate, travel loving team? Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Supervisor supporting our West Jet Vacations brand to join us in making vacation dreams come true. As a Group Sales Supervisor, you will play a key role in driving team performance to meet and exceed sales targets. By providing effective coaching, motivation, and operational oversight, you will ensure that all team members remain focused on delivering exceptional customer service and achieving business goals. The position reports to the Director, Group Sales, and will be located in Toronto, ON.What Youll Do: Provide ongoing coaching and support to team members on sales techniques, customer service excellence, and adherence to company policies. Conduct monthly one-on-one meetings and weekly performance reviews. Monitor and manage team KPIs, providing regular feedback and recognition. Address performance challenges and implement improvement plans as needed. Take and resolve escalated calls, offering coaching to prevent recurrence. Motivate and encourage a positive team culture and attitude. Ensure timely responses to emails, voicemails, and queue call requests. Balance workload across team members by tracking email volumes and call schedules. Track and report on seat counts, receivables, and group booking payments. Communicate updates on promotions, procedures, and policy changes. Build and maintain relationships with key accounts and high-volume customers. Understand customer needs and provide tailored solutions with care, compassion, and competence. Identify and address service challenges or opportunities for improvement. Monitor calls and customer interactions to ensure service excellence. Identify and celebrate performance excellence with both customers and team members. Propose innovative ideas to improve team performance, processes, and technology. Stay current with product knowledge, promotions, and internal procedures. Attend training sessions and complete all required learning modules. Other duties as assigned. What Youll Need Minimum 1 year previous supervisory and employee coaching experience in a sales environment - preferably in the travel industry. Post-secondary education in travel is an asset. Excellent interpersonal skills, with a proven ability to build relationships and foster collaboration within a team. Able to demonstrate initiative as well as a progressive, open-minded approach to developing new sales, employees, processes etc. Excellent customer service and communication abilities and enjoys working directly with customers. Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings. Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc. ). TICO Certification required. Experience with TTS and Sabre is an asset.What We Offer: Growth opportunities Free Parking Open concept, collaborative workspace Fresh Caf with delicious snacks and meals at a subsidized price! Opportunity to give back through our social responsibility initiativesSee for yourself! @sunwinglifeWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. caWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. ca Search all job categories at Toronto Pearson Groups Sales Supervisor, WestJet Vacations, Sunwing Vacations Group - Toronto About Us:Sunwing Vacations Group is home to North Americas largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and West Jet Vacations, along with the growing United States based tour operator Vacation Express, together with the Groups own travel retail businesses Sell Off Vacations. com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose passionate people making vacation dreams come true.Group Sales Supervisor, West Jet VacationsThe Opportunity:Are you searching for a fun, passionate, travel loving team? Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Supervisor supporting our West Jet Vacations brand to join us in making vacation dreams come true. As a Group Sales Supervisor, you will play a key role in driving team performance to meet and exceed sales targets. By providing effective coaching, motivation, and operational oversight, you will ensure that all team members remain focused on delivering exceptional customer service and achieving business goals. The position reports to the Director, Group Sales, and will be located in Toronto, ON.What Youll Do: Provide ongoing coaching and support to team members on sales techniques, customer service excellence, and adherence to company policies. Conduct monthly one-on-one meetings and weekly performance reviews. Monitor and manage team KPIs, providing regular feedback and recognition. Address performance challenges and implement improvement plans as needed. Take and resolve escalated calls, offering coaching to prevent recurrence. Motivate and encourage a positive team culture and attitude. Ensure timely responses to emails, voicemails, and queue call requests. Balance workload across team members by tracking email volumes and call schedules. Track and report on seat counts, receivables, and group booking payments. Communicate updates on promotions, procedures, and policy changes. Build and maintain relationships with key accounts and high-volume customers. Understand customer needs and provide tailored solutions with care, compassion, and competence. Identify and address service challenges or opportunities for improvement. Monitor calls and customer interactions to ensure service excellence. Identify and celebrate performance excellence with both customers and team members. Propose innovative ideas to improve team performance, processes, and technology. Stay current with product knowledge, promotions, and internal procedures. Attend training sessions and complete all required learning modules. Other duties as assigned. What Youll Need Minimum 1 year previous supervisory and employee coaching experience in a sales environment - preferably in the travel industry. Post-secondary education in travel is an asset. Excellent interpersonal skills, with a proven ability to build relationships and foster collaboration within a team. Able to demonstrate initiative as well as a progressive, open-minded approach to developing new sales, employees, processes etc. Excellent customer service and communication abilities and enjoys working directly with customers. Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings. Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc. ). TICO Certification required. Experience with TTS and Sabre is an asset.What We Offer: Growth opportunities Free Parking Open concept, collaborative workspace Fresh Caf with delicious snacks and meals at a subsidized price! Opportunity to give back through our social responsibility initiativesSee for yourself! @sunwinglifeWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. caWe thank all who apply however only those who meet the qualifications will be contacted.Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing. ca #J-18808-Ljbffr