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Sales And Customer Service Specialist On Site Join to apply for the Sales And Customer Service Specialist On Site role at IO Solutions Contact Center Morocco Sales And Customer Service Specialist On Site 1 week ago Be among the first 25 applicants Join to apply for the Sales And Customer Service Specialist On Site role at IO Solutions Contact Center Morocco Get AI-powered advice on this job and more exclusive features. Sales and Customer Service Specialist On Site Job Description IO Solutions Contact Center is looking for candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Charlottetown, PEI. What We Offer Work from home option available after 6 months on-site Full-time paid training Up to 50% discount on cell phone plans from our partners A dynamic and welcoming work environment Incentive premiums and stimulating recognition initiatives Job stability A multicultural team that makes you feel challenged and appreciated A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments. Responsibilities Interact with customers by phone; advise and offer solutions adapted to their needs Establish a climate of trust with the client in order to promote products, services and client retention Provide attentive, courteous and efficient customer service Provide a unique experience through the quality of your service delivery Act as an expert on our products and services Analyze customer needs based on account and billing information Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs. Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions. Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customers specific needs. Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction. Handle objections and provide alternative solutions to close sales and enhance customer satisfaction. Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions. Responsibilities Interact with customers by phone; advise and offer solutions adapted to their needs Establish a climate of trust with the client in order to promote products, services and client retention Provide attentive, courteous and efficient customer service Provide a unique experience through the quality of your service delivery Act as an expert on our products and services Analyze customer needs based on account and billing information Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs. Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions. Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customers specific needs. Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction. Handle objections and provide alternative solutions to close sales and enhance customer satisfaction. Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions. Qualifications Excellent communication skills in English or French or Chinese. For French and Chinese-speaking candidates: English language is an asset but not required Customer focused, positive attitude, empathy and good listening skills Strong persuasion and negotiation skills, with the ability to influence customer decisions. Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs. Experience in handling objections and turning potential rejections into successful sales. Ability to meet sales targets and work in a performance-driven environment. Comfortable promoting products or services in a customer-focused manner. Ability to work in a computer environment Ability to multi-task Punctuality and respect for work schedules Good time management Organized and autonomous Benefits Employee discounts with IO Solutions partners Dynamic and challenging work environment Career Advancement program Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at IO Solutions Contact Center Morocco by 2x Get notified about new Sales Specialist jobs in Charlottetown, Prince Edward Island, Canada . 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