Job Title

Field Service Technician - Trois Riviere, Quebec, Canada Join to apply for the Field Service Technician - Trois Riviere, Quebec, Canada role at Swisslog Healthcare. Overview At Swisslog Healthcare, our Field Service Technicians are critical to our customer care and support initiatives. Our technicians are on the front line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America. This position, located in Trois Riviere, Quebec, will focus on our Pharmacy Automation (Medication Management) solutions. Responsibilities Provide scheduled preventive maintenance services to contract customers in the assigned area. Provide on-demand corrective, 24/7 emergency, and paid services to customers in the assigned area as required. Assist with start-up services on new Swisslog Healthcare products, working closely with the assigned Installation Specialists. Report product quality issues to the assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required. Train Swisslog customers on system and light maintenance operations. Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required. Conduct periodic customer care visits to monitor product performance and customer satisfaction. Maintain accountability/inventory of assigned spare parts (crash kit) and customers consignment inventories when inventories are contractually maintained by Swisslog. Assist all customers within the assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems. Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility. Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner. Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base. Exercise proper care and accountability of all assigned company property, be mindful in spending companys money and resources responsibly, and exercise proper care and responsibility when working with customers property and/or facilities. Maintain a clean and professional appearance at all times when working with customers. Adhere to and strictly enforce all company safety policies and procedures. Attend required training programs to keep current on system updates. Position may require some travel as well as holiday and weekend work. Extensive on-call is also required year-round (24/7/365). Competence Vocational school, related military experience, or job experience equivalent. 1-3 years field service experience with electro-mechanical products. Effective communication style that builds customers' trust and satisfaction. Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information. Exceptional interpersonal and customer service skills. PC software and hardware literate / Windows application experience. Basic computer networking skills. Self-starter, well organized, and able to work independently without supervision. Desirable (not essential) Experience working in a mission-critical, on-call environment is desirable. Associate's Degree from a Technical or Vocational School preferred. Eligibility Requirements Must reside in Canada and be legally authorized to work in Canada, without sponsorship. Willingness to travel 30% to 70% of the time for technical support and training purposes. Willingness to work on-call hours including weekends, nights, and holidays. Ability to lift up to 50 lbs., work from heights, climb ladders, and work in confined spaces. Valid drivers license and excellent driving record. Compensation: Starting salary CAD $55,000 to $65,000, depending on experience and skill set; plus overtime and on-call pay, plus tuition reimbursement. Company and path: Swisslog Healthcare offers opportunities to learn, develop and lead change with clear communication and development plans aligned with personal strengths and common goals. We provide ongoing benefits that are reviewed and expanded over time. Our commitment : We use automation to make a difference in hospitals and healthcare facilities. With 1,200 dedicated employees in more than 3,500 facilities worldwide, we aim to relieve staff workload and increase medication safety and patient care. #J-18808-Ljbffr