Job Title

Overview Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products at everyday low prices in convenient locations. About The Role Based out of our Value Buds Queen Street West location in Toronto, ON, we are looking for an experienced Part-time Customer Experience Representative who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry. Address: 535 Queen St W, Toronto, ON M5V 2B4 Role And Responsibilities Customer Offering Greet customers upon entrance; engage in conversation and build relationships to understand specific needs. Facilitate a welcoming and positive atmosphere for everyone in the store. Educate customers about cannabis products, strains and consumption methods. Day to Day Operations Promote our culture and brand by participating in merchandising and promotional activities. Work with Store Managers and team members to generate sales. Maintain a high level of product and service knowledge; stay up-to-date with industry regulations, trends and new products. Participate in routine store maintenance and prioritize cleanliness. Complete customer transactions on the POS system and adhere to cash handling and Loss Prevention procedures. Monitor inventory and restock products regularly. Regulatory Adherence Comply with OH&S policies and procedures. Support and promote Nova Cannabiss and AGCOs (Alcohol and Gaming Commission of Ontario) social responsibility programs. Comply with Nova Cannabiss policies, standard operating procedures and practices. Experience And Qualifications Minimum 2 years of customer service experience. Minimum 2 years of retail and/or hospitality experience. Cannabis, liquor or healthcare experience is preferred. High School Diploma or equivalent. Valid CannSell certification. Must complete and pass a Criminal Record Check. Working knowledge of regulations as they pertain to selling cannabis in Ontario. Personal Characteristics And Requirements Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers. Ability to think on your feet and creatively problem solve. Open-minded and constantly identifying ways to improve. Passionate about creating a positive, memorable, and tailored experience for every customer. Excellent communication skills (written and verbal) and a professional demeanour. Team player who is passionate about supporting the overall success of the business. Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times. Responsible and reliable. Must be 19 years of age or older. Must have reliable transportation to commute to/from work. Number of Openings: 2 Time Type: Part-time Employment type Part-time Job function Sales and Business Development Industries Manufacturing #J-18808-Ljbffr