At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. Were one of the largest manufacturers of paperboard and paper-based packaging for some of the worlds most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industrys best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, wed love to hear from you. A World of Difference. Made Possible. POSITION PURPOSE The Technical Services Advisor is responsible for determining the validity of a quality claim, provides technical support during material or packaging machine qualifications and proactive visits to ensure customer satisfaction. Performs as the Subject Matter Expert of GPI Products and various manual, high speed, mechanical or automatic packaging machinery. JOB FUNCTIONS Higher level position within the Technical Services team. Perform as a Technical Service Advisor with the ability to fully understand carton quality functions and troubleshoot complex critical to quality (CTQ) issues. Possesses advanced understanding of a wide range of high-speed packaging machinery systems and carton styles. Work closely with sales and the operations team to communicate carton quality issues. Directly involved in customer management of complex situations and events, together with follow-up within GPI organizations. This position requires increased exposure across the GPI organization and involvement on cross-functional project teams. Supervise, direct and train customer technicians on complex mechanical/set-up procedures for high-speed packaging equipment. Support GPI carton manufacturing and sales teams on process and design improvement projects. JOB SPECIFICATIONS 5or more years experience in the areaof field service and carton converting operations orTwo-year technical degree and 4 or more years experience and/or formal training in the area of packaging machinery field service. Must possess a passport and valid drivers license with a good driving record. Demonstration of highly effective interpersonal skills when dealing with customers. Demonstration of highly effective problem-solving skills, customer production issue follow-up. Must have basic Microsoft Office Skills. Salesforce and SAP knowledgepreferred. Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. Copyright 2024 Graphic Packaging International, LLC #J-18808-Ljbffr
Job Title
Technical Services Advisor