Job Title

Overview Spectrum Health Care is hiring a part-time Client Services Coordinator to work at our Downtown Toronto office. The role provides exemplary client service and support, in person and over the telephone, to internal and external customers/clients. Successful hires must be available for 6 weeks of training (MonFri 8am4pm). Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canadas Best Managed companies and a committed member of a team of highly skilled healthcare professionals. Our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. Location: Downtown Toronto, Ontario, Canada. Shifts: Day (approx. 8:00 am 4:00 pm) and evening (approx. 3:00 pm 12:00 am) shifts are required, including weekends and statutory holidays; scheduling may vary based on business needs. Role summary: Assist with scheduling and coordination of Personal Support Worker (PSW) and Nurse services, liaise with clients, staff, and community partners, and provide administrative support to the PSW and Nurse program. Responsibilities Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services Liaises with clients, staff, and community partners Acts as a problem solver for clients and responds to inquiries from LHIN and employees Reports client and staff concerns to Home Support Supervisor Liaises with OH representatives regarding client care. Collects and enters all pertinent client data into the computer system Provides list, schedules, and performs other administrative duties to support the personal support worker and Nurse program Qualifications Minimum of 2 years working in an office setting (healthcare setting preferred) High school diploma or equivalent Medical Office Admin Certificate/Diploma an asset Medical terminology knowledge an asset but not required Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset) Ability to multitask and prioritize Excellent English written and verbal communication skills (Additional language skills considered an asset) Proficient in Word, Outlook and ability to learn proprietary software Employment details Employment type: Part-time Seniority level: Not Applicable Job function: Business Development and Sales Industries: Hospitals and Health Care #J-18808-Ljbffr