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Overview For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. We offer competitive compensation and benefits and a work environment focused on impact, innovation, and career growth. Global Relay is a diverse and inclusive workplace that encourages collaboration and learning from each other. Your role: The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives. Your responsibilities Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment Provide quality customer service, including interacting with Global Relay employees, answering internal inquiries, and escalating as necessary Register and classify received incidents and service requests Undertake an immediate effort to address security issues in a timely fashion Undertake an immediate effort to escalate network and system issues in a timely fashion Analyze security events, incidents, and problems to provide recommendations on action Update staff and clients on the status of incidents and service requests at agreed intervals Escalate incidents and service requests to appropriate resources Execute time-sensitive operational tasks as defined in a task list Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications Train new hires Perform other security related system administration duties as needed About you Knowledge of internet and network technologies; TCP/IP, UDP, SMTP, FTP, SFTP and FTPS; other Internet and network technologies are an asset Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell Working knowledge of security incident and event management systems such as Splunk Proven competence with using MS Office and other desktop applications Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation Excellent verbal and written communication skills Superior attention to detail and follow-up Ability to follow processes, multi-task, and excel in a fast-paced environment A passion for customer satisfaction and responsiveness Methodical and creative approach to problem-solving Recognized security industry certifications, such as CompTIA Security+ Compensation Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The base salary range below is $60,000 - $75,000 CAD and reflects the expected annual base salary. This is one element of our total rewards package, which includes extended health benefits, vacation days, paid sick days, parental leave options, bonuses, and RRSP matching. For Vancouver-based employees, a subsidized meal program is provided. What you can expect At Global Relay, theres no ceiling to what you can achieve. Youll receive mentoring, coaching, and support to reach your career goals. Youll be part of a culture that rewards perseverance and hard work, alongside diverse and talented colleagues. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We support a hybrid work model that blends in-office collaboration with focused time at home. To learn more about our business, culture, and community involvement, visit Legal and privacy Global Relay is committed to protecting personal data in accordance with applicable laws. If you are applying, your data will be processed as part of the recruitment process and handled in line with Global Relays privacy practices. For any questions about data privacy, please contact . #J-18808-Ljbffr