Job Title

Agile Product Owner SAP CRM & Call Center Join to apply for the Agile Product Owner SAP CRM & Call Center role at Lighthouse Technology Services Base pay range $45.00/hr - $60.00/hr Lighthouse Technology Services is partnering with our client to fill their Agile Product Owner position! This is a 12+ month contract opportunity and will be hybrid (onsite 3-4 days/week) in Calgary or Edmonton, based on candidate's location. This role will be a T4 employee of Lighthouse Technology Services. Position Overview We are seeking a dynamic and experienced Agile Product Owner to join our team. The ideal candidate will have strong delivery skills, hands-on SAP CRM expertise in a Call Center environment, and excellent storytelling abilities. This person plays a key role in working with our Call Center Agile Team in sprint planning, building stories and testing. What You'll Be Doing Craft compelling narratives that communicate product vision and inspire stakeholders. Translate customer needs into detailed requirements and user stories, collaborating with design and IT teams for delivery. Lead the Customer Care Agile SCRUM team, facilitating grooming sessions, stakeholder reviews, and daily scrums. Work with other Product Owners and delivery teams to integrate new technologies and methodologies for improved customer interactions. Use user-centered design thinking to enhance experiences for Customer Care agents, analyzing and improving key performance indicators. Partner with cross-functional teams to finalize project plans and ensure business goal alignment. Lead prioritization meetings to balance customer experience, performance, and operational support. Leverage advanced data analysis to generate insights and inform improvements. Conduct User Acceptance Testing to ensure quality delivery. What You'll Need to Have Agile SCRUM Product Owner or equivalent certification. 3-5 years of project management/agile scrum experience. SAP CRM experience in a call center environment. Bachelors degree in Business Administration, Project Management, or related field. Deep understanding of SAP CRM and/or Salesforce in customer care and campaign management. Strong project management skills with cross-functional user experience planning. Experience documenting user stories, business cases, and UAT plans. Expertise in sprint planning and product backlog prioritization. Background in the utilities sector and/or contact centers. Familiarity with Agile Project Management tools (JIRA, ADO, Smartsheet). Proficiency in Microsoft Office Suite and database applications. Pay Range $45-$60+/hr CAD Questions about any of our jobs? Email us at View all of our open jobs here: jobs.lhtservices.com Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr