Job Title

Langley, BC, Canada Job Description Posted: Saturday, August 16, 2025 at 4:00 AM About Us We are an established Canadian maintenance company providing services to large retail and commercial clients nationally. We offer a competitive compensation & benefits plan, including health, dental, vision, and a pension plan after 1 year. Job Summary This role involves leading, managing, coordinating, and implementing the Janitorial Services scope of works across multiple store or site locations within a designated area or territory, across various customer banners. Key Focus Areas: Customer Experience & Retention Performance of Partners & Cleaners Store Operations (budgets, profitability, KPIs) Quality Standards & Audits Training Cost Management Revenue & Profit Growth Customer Policies & Guidelines Supporting other Area Managers as needed Planning & Budgeting: Participate in developing annual plans, budgets, and sales opportunities for each customer banner. Implement store-level budgets. Develop strategies to ensure sustainability and profitability at the store level. Customer Relationships & Communication: Build strong relationships with customers and partners, ensuring trust and good service. Act as the primary contact for communication between United and stores regarding services. Address customer concerns promptly and effectively. Support regional management in meetings with key customer stakeholders. Conduct regular meetings and reporting on store audits, issues, and compliance. Internal Communication: Coordinate store-level communication with United Partners. Set expectations, provide training, coaching, and mentoring to Partners. Participate in cross-functional meetings with regional and support teams. Process Compliance: Lead process initiatives at the store level and identify trends and gaps. Manage store visits, process adoption, and compliance using United technologies like Salesforce. Support operational processes and KPI management. Assist with partner changeovers, material ordering, store specials, audits, and safety compliance. Cost Management & Controls: Oversee revenue, costs, budgets, and margins at the store level. Manage billing, expenses, and asset inventory. Workforce & Performance Management: Co-lead partner performance management and improvement initiatives. Recruitment, Training & Development: Support hiring, onboarding, termination, and partner management. Lead in-store partner training and coaching. Monitor performance and implement improvement plans. Education & Experience: Bachelor's degree in business administration or related field. At least 5 years of experience in janitorial or operational environments. 3-5 years in a supervisory role. #J-18808-Ljbffr