Job Title

Client Service Manager II - Pharmacy Solutions Join to apply for the Client Service Manager II - Pharmacy Solutions role at TELUS . At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and values well-being. Were building a future thats friendly and truly fantastic. Overview As a Client Service Manager II, you will elevate the customer experience by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage their Kroll and other pharmacy technology solutions. Your deep understanding of pharmacy operations and ability to implement innovative solutions will drive service delivery and improve patient care and operational efficiency. What Youll Do Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies Drive Service Excellence: Deliver outstanding service by addressing client needs and fostering a positive customer experience Provide Strategic Insights: Gather and share customer insights to inform continuous improvements in our solutions Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize daily workflow efficiency Collaborate Cross-Functionally: Work with internal teams (Product, Support, Sales) to achieve shared outcomes What You Bring Experience in pharmacy operations, pharmacy technology, and related healthcare solutions Strong understanding of Kroll and other pharmacy management systems Specialty Pharmacy Experience Exceptional communication and relationship-building skills Strategic problem-solving abilities with a customer-first mindset Ability to thrive in a fast-paced, collaborative environment Passion for improving pharmacy operations and patient care through technology Why Join Us? Be part of a passionate team delivering best-in-class customer service and support Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients Enjoy a workplace that values well-being, continuous learning, and a fun culture Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions Seniority level Not Applicable Employment type Full-time Job function Business Development and Sales Industries IT Services and IT Consulting Telecommunications Utilities Referrals increase your chances of interviewing at TELUS by 2x. #J-18808-Ljbffr