Job Title

Overview Customer Care Representative - Ottawa Bilingual (French/English) is preferred Our Mission Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team! Purpose As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers. Location: Ontario Medical Supply, Ottawa Reports to: Customer Experience Manager No. of Positions: 1 ATR: 4880 Type: Full time, Permanent Salary: $22.00 to $22.50/hr Benefits: Yes Job Responsibilities Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or fax Process direct client payments Issue client billings Process third party billings (various payers) Maintain proper documentation for third party billing purposes Address the matter of overdue account balances, organize call schedule, arrange payment plans Attend to clients, and resolve client concerns by phone, email, and in-person Identify and action opportunities to improve client service Create / maintain client contacts and customer cards and validate information with customers as required Generate various reporting for internal service team File service orders upon completion Provide assistance in ensuring rental equipment is returned Process inventory orders as needed Prepare parts requests and conduct follow up as needed Prepare quotes as needed Qualifications Completion of Post- Secondary Education in an Administrative or related field of study Minimum 1 year experience with administrative procedures and office duties Minimum 1 year in a customer service role Proficient with Microsoft Office including Excel, Word and Outlook Proficient with ERP systems, GP or Pronto preferred Strong interpersonal and communication skills (both verbally and in writing) Bilingual (French/English) is required Strong initiative and ability to work proficiently in a team environment as well as independently Ability to time manage, remain organized and prioritize work Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set Commitment to deliver excellent internal and external customer service Human Resources While we thank you for your interest, only select applicants will be contacted regarding the position. Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted. The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied Company OMS / Royal Drugs Location Ottawa Opening Date Sep 11, 2025 Closing Date Oct 31, 2025 Requirements Type : Description Status: A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts EO-1 General Orientation (Phase 1) Required within 30 days after job starts WHMIS WHMIS 2015 Required within 30 days after job starts WPVH Workplace Violence and Harassment Required within 30 days after job starts #J-18808-Ljbffr