Job Title

Senior Unified Communications Specialist Join to apply for the Senior Unified Communications Specialist role at Compugen Inc This range is provided by Compugen Inc. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$95,000.00/yr - CA$112,000.00/yr About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us it's a way of life. We believe that technology is the conduit, but our people they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving. Key Responsibilities: Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers. Also, all Analog Media Pack devices. Management and operational support of all room Polycom devices. Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. Management and Support for all Distribution Groups. Management and Support of All transport rules and requests for Blocking of senders and domains from Cyber team Management and Operational support for Online Connectors. Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender. Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic. Management and Operational Support for Security Alerts for Blocking access or allowing access for Websites URLs, IPs Identities. Conduction Exchange Message Traces and review of Quarantined emails. Management and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow/Block Lists, DKIM and other related Rules. Co-ordinating with Cyber and Network Team as relates to the above. Management and Operational support of all Mobile Devices registered and enrolled with Customer environment. Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices. Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies. Management and Operational Support of Exchange Virtual Servers and DAG (Database Availability Group). Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers. Management and Upkeep of Safe sender list on Exchange server in connection to email hygiene. Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. Management and Monitoring of Physical PRI circuits in Communications room. Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings. Support and upkeep of all Gas DID number ranges and Teams Voice Inter-truck Ranges. Management and Support of Response Groups and Other SFB Policies. Review and monitoring of Skype Call Quality. Teams voice knowledge and troubleshoot calling issues using syslog viewer and maintenance of SBCs. Management and Operational Support of all Voice Only Teams users in Surrey Datacenter. Management and Operational Support of all Teams Rooms devices. Creation and Management of Call Queues and Teams Auto Attendants. Creation and management of Teams and Channels. Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes. Management of OneDrive settings and config through SharePoint Online portal. Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co-ordination with Electric team. Skills & Qualifications: A Computer Science degree or equivalent in real-world experience. A superior knowledge of Microsoft Azure, O365, InTune and Cloud Computing Solid understanding of Exchange on-line and hybrid setup. Experience with Skype 2019 and MS-Teams including the migration process Good experience with PowerShell scripting for both Active Directory and Exchange A superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems. In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services. An understanding and experience setting up and utilizing disaster recovery solutions. Good to have experience with SCCM Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions. A strong understanding of backup and recovery processes and applications. Minimum 5-7 years of experience in system and collaboration applications including telephony gateways Certification in MS technologies, ITIL and IT Project Management desired What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. #J-18808-Ljbffr