Job Title

Overview Regional Field Service Manager for Height Works Ltd. in the Lower Mainland, British Columbia. Height Works is a Canadian owned company providing safety service solutions for workers exposed to heights, including engineered fall protection systems, inspections and testing, consulting services, and personal safety equipment sales. We are seeking a motivated and collaborative team member to oversee regional operations, drive sales, manage a small team, ensure customer service and sales satisfaction, and participate in onsite inspection and installation of engineered fall protection systems. Key responsibilities include working with senior leadership to set sales and service targets, supporting company policies and culture, and cultivating customer and vendor relationships. The role requires leadership, communication, analytical and business development skills, combined with onsite construction experience and leadership. Responsibilities Operations Management: Direct daily branch operations to ensure efficient and effective functioning, and reporting. Onsite Inspections and Installations: Participate in onsite inspections and installations of engineered fall protection systems and related components. Manage PPE usage, distribution and storage of materials, ensuring organized and safe service delivery. Compliance and Risk Management: Ensure compliance with company policies, industry standards, and legal/regulatory requirements. Customer & Stakeholder Relations: Build and maintain relationships with customers, vendors, and stakeholders; respond to client regional inquiries. Staff Management: Recruit, hire, train, and motivate regional staff to ensure productivity, high customer service, and a positive work environment. Sales and Business Development: Collaborate on strategies to increase sales and grow market share to achieve business objectives. Market Analysis: Monitor market trends and competitor activity to identify growth opportunities and inform strategies. Financial Oversight: Monitor branch financial performance and manage assigned budgets. Required Skills Passion for the Fall Protection industry Willingness to learn and adhere to strict safety rules and regulations Construction experience or experience with hand tools (manual and powered) Excellent verbal and written communication for interacting with customers and colleagues Ability to lead, motivate and develop a team Strong focus on customer satisfaction with effective issue resolution Friendly, positive, and professional attitude with strong work ethic Proficiency with Microsoft Office, Google Docs, Email, and report writing Qualifications, Certifications And/or Training Designations - CSA 147.2 Weld Inspections (level 1 and/or 2), or Tech and/or CET Certifications - Fall protection end user, Fall Protection Inspection and/or Competent Person, Aerial Work Platform, Rescue Safety or Confined Spaces Fall protection systems use experience Training - Construction work safety, engineered fall protection system installations, or personal safety equipment inspections Impeccable safety record The Height Works Benefits A competitive salary Dental and health benefits Bonus opportunities Paid vacation, sick days and annual flex days Work-life balance Paid relevant business and travel expenses Paid professional development and education Collaborative work environment with team celebrations and multi-annual events A flexible work environment built on values: Customer Service, Integrity, Responsibility, Leadership, Innovation and Teamwork #J-18808-Ljbffr