Job Title

Overview Traveller Support Specialist (Customer Service) EF Educational Tours Toronto, ON (Hybrid) Full Time: Monday-Friday Start Date: September/October 2025 Location: Toronto, ON - Hybrid (Monday-Thursday on-site, Fridays optional WFH) EF Educational Tours helps teachers change their students lives through educational travel, with itineraries designed around experiential learning that spark curiosity, confidence, and connection. Our mission is to open the world through educationhelping people see new places, experience new cultures, and discover more about the world and themselves. As a Traveller Support Specialist, youll be the first point of contact for customers as they prepare for their journeysand the voice that ensures every step feels exciting and supported. Most of your day will be spent on the phone, with additional support provided through email and chat and completing administrative tasks to keep things organized. This role is all about creating a calm, caring, and confident experience: helping families navigate questions, solving problems with empathy, and celebrating the magic of travel along the way. If you thrive on delivering remarkable customer experiences and believe that travel changes lives, we want to hear from you. What Youll Do Deliver high-quality customer support across phone, email, and live chatalways with empathy, patience, and professionalism Mediate and resolve complex issues with a solutions-first mindset, staying calm under pressure while advocating for the best possible customer outcome Collaborate closely with sales and operations teams to anticipate challenges, troubleshoot problems, and ensure every traveler feels fully supported Work with a solutions-oriented approach, troubleshooting & problem solving for customer complaints and inquiries efficiently and successfully Escalate queries and issues in a timely manner when needed by liaising with key stakeholders and collaborating with other departments Manage and complete multiple high-priority responsibilities on a daily basis Be willing to enthusiastically take on new projects at any time, providing support and assistance as needed to ensure the team operates seamlessly Who You Are People from all different backgrounds have thrived in this role. What they have in common is that they are: Always going above and beyond you know its the only way to do things! Areanexceptionally good communicator: clear, empathetic, persuasive and trustworthy You thrive in a high-volume environment where phones are ringing and inboxes are fulland you stay steady, positive, and focused through it all You have excellent time management and multitasking skills, balancing speed with quality and detail Are solutions-oriented, entering each customer interaction with an intent to solve problems and the ability to find creative solutions if necessary You bring a positive attitude, a team-first mindset, and a genuine care for the people youre supporting You never say thats not my jobyoure adaptable, proactive, and eager to help Are a lifelong learner who believes in the power of experiential education and are passionate about travel Are currently authorized to work in Canada Some prior customer service experience is an asset Why Youll Love Working Here Work in our light-filled, conveniently located downtown office where youll be part of a fun, fast-paced and collaborative team, working together to make an impact. Did we mention we were voted one of Greater Torontos Top Places to Work 3 years in a row? Plus, enjoy free coffee and snacks! The opportunity to travel with your customers for FREE at least once a year! Experience the product youll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our EFinity resource groups. Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!) Excellent health, dental, and vision coverage, along with life and disability insurance Wellness benefits, including an annual $500 healthy lifestyle reimbursement EF program discounts including travel, language schools, childcare, and more Discounts at local venues and businesses Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with 1 day of remote work per week. About Educational Tours Canada For over 40 years in Canada, EF Educational Tours has been helping teachers and students experience the life-changing power of travel. We believe travel transforms: it sparks curiosity, builds confidence, and opens minds to new perspectives. At EF, youll be part of a team that empowers the next generation and supports the educators who guide themwork that truly makes the world a better place. With offices in 115 countries and teams on the ground around the world, EF is a global community. We dont just work in the destinations we servewe live there. That means our people bring authentic, local knowledge and global expertise to everything we do. Behind every safe, inspiring, and seamless travel experience are EF team members working together across borders and time zones to make it possible. When you join EF, you join a mission-driven, diverse, and dynamic workplace. Were committed to opening the world to everyone, and our vision for diversity, equity, inclusion, and belonging drives how we build our teams and the experiences we create. Here, youll find a culture of collaboration, innovation, and growthwhere your ideas matter, your impact is real, and your work helps change lives every single day. About EF Education First Were in the business of Understanding. Between people, between cultures. For over half a century weve been the leader in international educational programs and experiences designed to foster understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. Our 115 offices are located in major cities and staffed by people who push each other to be better every day. #J-18808-Ljbffr