Job Title

GoRight is an innovator in the transportation maintenance industry. For 20 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.Service Centre Manager - Kitchener The Service Centre Manager leverages their complete knowledge of truck and trailer maintenance and repairs, regulatory compliance, and leadership of teams and processes to manage the day-to-day operations of the service department, personnel and expenses in order to achieve defined business goals.In this role, you will be responsible for:Leadership for all aspects of the Service Centre truck and trailer technician teams including productive team planning, communications, performance and attendanceFollowing all standard work methods and processes, identifying waste and areas for improvementCoaching technicians, managing and inspecting technician work and performance to meet GoRight repair standards and customer requirementsBuilding and maintaining customer relationshipsManaging customer issues and concernsProviding quotes as required, to internal and external customersAchievement of annual budgeted revenue and expense contributionsMonitoring internal scorecards to identify areas for improvementReviewing and ensuring shop supplies inventories are available, supporting the Supply Chain organization as requiredFollow OEM requirements for processing of warranty workAssist with overseeing and managing the facility and grounds so they are maintained, safe, and organizedMonitor and maintain Corporate 6S standards in all areas Other duties as assignedRequirements for the role include:310T LicenseMinimum 5 years managerial/supervisory experience in a service centre environmentTruck and Trailer parts knowledgeStrong negotiation skillsEffective strategic thinking and problem solving skillsExceptional customer engagement service skills and experienceStrong organizational and time management skillsExceptional communication and interpersonal skillsStrong computer skillsWe look forward to speaking with you!