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OverviewYour role: As the Regional Service Manager - Eastern Canada, you will report directly to the Business Line Manager, championing service excellence across Ontario, Quebec, and Atlantic Canada. You will manage and guide a dynamic team of field service technicians, enabling them to achieve outstanding performance. Collaboration will be key, as you work with colleagues from various departments to establish a vision of a 1:1 ratio of serviced to installed equipment within your region. Responsibilities Operational Management Manage and monitor service performance indicators for your region, such as service variance, technician utilization rates, and cost control. Implement business development initiatives, ensuring profitable territory management. Optimize expenses while maximizing the usage of company resources and personnel. Regularly report regional outcomes, identifying trends and analyzing competitive intelligence in your market. Conduct on-site assessments alongside the sales team to support aftermarket business results. Team Leadership & Development Oversee the daily operations of service personnel, aligning with industry compliance and safety standards. Foster a culture of efficiency through the effective use of company software and resources. Perform field assessments of technicians to evaluate performance and technical skills, ensuring adherence to safety regulations. Manage the employee lifecyclefrom hiring to developmentdriving a collaborative team environment that encourages professional growth. Customer Experience & Issue Resolution Actively seek to resolve customer service issues, ensuring timely resolution and measurable improvement in overall customer satisfaction. Coordinate warranty activities and facilitate goodwill gestures appropriately within your territory. Compliance & Safety Ensure strict adherence to Safety, Health, Environment, and Quality (SHEQ) policies across all operations. Provide training for employees to equip them with knowledge about workplace hazards and customer-specific requirements. Assume additional responsibilities as requested by management to bolster team and company performance. Travel The role requires you to be based in either Cambridge or Mississauga, Ontario, with frequent travel to customer sites across Ontario, Quebec, and Atlantic Canada. This travel is essential for supporting technicians, enhancing customer relations, and driving service delivery. Supervisory Responsibilities Direct, motivate and develop team members to achieve operational goals. Actively participate in the performance appraisal process and employee coaching initiatives. Address employee relations issues equitably to strengthen workplace culture. Requirements & Qualificatons To succeed, you will embody customer-centric values, demonstrating a collaborative and positive attitude toward customers, team members, and partners in the industry. You will contribute to a work culture that prioritizes continuous improvement, safety, and collaboration. Possess a post secondary degree in a relevant field such as Service Management or Business Administration, along with technical trade qualifications or extensive work experience. 5+ years of relevant experience in mechanical and electrical service or service support roles. At least 5 years of proven experience in a leadership position capable of driving team performance. Valid Drivers License with a clean driving record. A Vulnerable Sector Police Record Check may be necessary based on specific job requirements. Benefits Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job Location This role requires you to work on-site at our office in Cambridge and/or Mississauga, Ontario. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Contact information Talent Acquisition Team: Jennifer McComb Uniting curious mindsBehind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. Join us in Building Better Healthcare. #J-18808-Ljbffr