Job Title

We are hiring an IT Support Analyst Student for a 4month work term commencing May 2026, based at our Calgary head office. If youre proactive, serviceoriented, and have a strong interest in hardware, software, networking, and enduser support, we want to hear from you. What You Will Be Doing Provide responsive onsite and remote IT support to endusers (hardware, software, mobile, peripherals, VOIP) Troubleshoot technical issues and ensure high levels of customer satisfaction Support daytoday operations of IT systems and services Assist with onboarding / offboarding processes including user setup and deprovisioning Perform routine maintenance and inventory management across multiple sites Maintain and update the IT knowledge base and documentation Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc. Create and manage user accounts in Active Directory and Office 365 Work with ServiceNow to manage incidents, requests, and change tracking Collaborate with second and thirdtier teams for escalations and project work Participate in equipment setup, configuration, and vendor coordination Travel to BURNCO sites to support as needed Maintain clean and organized server and equipment rooms Support emergency response efforts, including afterhours when required Carry out additional duties as directed by the IT team What We Would Like From You Currently pursuing postsecondary education in Computer Science, IT, or a related field Strong analytical, troubleshooting, and problemsolving abilities Excellent communication and interpersonal skills Comfortable working independently and in a team environment Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android) Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset Knowledge of or willingness to learn ServiceNow platform A selfmotivated attitude with a strong customer service mindset Willingness to travel to industrial work sites and lift moderately heavy equipment Passionate about learning and applying IT best practices in a professional setting Location and Other Key Details Temporary position: 4 months, commencing May 2026, based at our Calgary head office: 5055 11th St NE, Calgary, Alberta Hours: Monday to Friday, 40 hours per week; oncall availability may be required Occasional travel to multiple BURNCO sites is expected; PPE (Personal Protective Equipment) is required in an industrial environment Manual dexterity is essential for operating computer equipment, tools, and related components Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals Why BURNCO? Be part of a supportive, highperforming team that values your growth and success Gain handson experience with opportunities for learning and development Enjoy competitive compensation Experience our inclusive, collaborative, and safetyfocused culture Referrals increase your chances of interviewing at BURNCO Rock Products Ltd by 2x. Get notified about new Information Technology Support Analyst jobs in Calgary, Alberta, Canada. #J-18808-Ljbffr