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Job Description About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Ryder is a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture. About The Job Type : Full time / Permanent Shifts : Monday Friday 7am 4pm Salary : $65,000 Annual Salary Location : Alliston ON and Markdale ON (23 times a month) Requirements : Previous Leadership Experience Why Ryder Weekly pay Excellent benefits package after 30 days 10 days of Paid Time Off upon hire Retirement Pension Plans DPSP, RRSP Stock options A safe, friendly and respectful working environment Recognized by Forbes as one of Canada's Best Employers in 2025 Summary The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: TechniciansInCharge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must accomplish results and ensure business objectives and labor requirements are met. Essential Functions Workflow Management : Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for triage of unscheduled customer driveins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization. Labor Management : Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Customer Management : Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, and ensuring vehicle uptime. Conducts customer communication protocol as it pertains to PM scheduling & followup, breakdowns and vehicle status updates. Conducts customer visits as required by the Customer Care Plan. Asset Management : Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assists in the management and oversight of vehicle specifications and vehicle inservice/outservice process. Assists in ensuring all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures. Quality Management : Responsible for Quality Inspections of PM & repairs, performing In Process Reviews of nonPM work. Performs breakdown root cause analysis, implements corrective actions locally. Works with Service Manager to ensure all technicians are properly trained and qualified, and prioritizes TOPS based on breakdown, rework and running cost trends. Maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Assists in development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Ensures compliance with Safety and EPA regulations. Financial Management : Ensures shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Manages cost control measures related to maintenance operations budget and location P&L statement. Executes Maintenance Initiatives to attain or exceed specified financial targets. Manages payroll, purchase order approval, and invoice reconciliation, and fuel reconciliation. Oversees customer billback process and rebillable activity. Maintains data integrity in the Shop Management Online system. Additional Responsibilities Performs other duties as assigned. Skills And Abilities Ability to professionally represent Ryder and competently interact with customer management. Strong vehicle diagnostics/repair knowledge (preferred). Microsoft Office intermediate (preferred). Qualifications H.S. diploma/GED required. Associate's degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Bachelor's degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Maintenance and Technical experience in a shop environment required. Supervisory experience preferred. Experience with a Shop Management System preferred. Microsoft Office intermediate preferred. Compensation Information Pay Type : Salaried Minimum Pay Range : $65k Maximum Pay Range : $65k Ryder Is An Equal Opportunity Employer We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. If you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040. Authorization To Work In Canada All applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment. Security Notice For Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754. Current Employees If you are a current employee at Ryder, please click here (to log in to Workday to apply using the internal application process. #J-18808-Ljbffr