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Client Manager, Concierge Team, Personal Lines 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. CLIEN013989_1 Business Line: Retail Personal Lines Hours Per Week: 35 (Full-Time) Location: Ontario Any, Hybrid (Duration: Full-Time, Permanent About The Role Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. Were looking for an experienced Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our Concierge clients about their personal insurance coverage. Concierge Service is a small, dedicated team of brokers who offer a unique value proposition to NFP VIP Clients. What Youll Do Provide exceptional One Stop Shop customer service to clients including sales, service, and retention efforts to this group of clients Collaborate with our Private Client Group and other lines of business teams to offer an exceptional experience with NFP clients Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable Stay up to date with insurer partner products, offerings, and market intelligence What You Bring Active RIBO is required. Other provincial licenses are an asset Typically, more than 3 years of personal lines experience Proven experience working managing a high volume of clients Excellent computer skills expected including fluency in Broker management systems EPIC & ARS fluency are an asset Ability to drive strong customer retention by providing a world class customer experience Exceptional quotation skills for cross-selling, upselling and remarketing Ability to quickly learn the NFP business model and value proposition Ability to work collaboratively with others, both in person and virtually Strong oral and written communication skills Ability to multi-task in a fastpaced & demanding environment while keeping customer service a priority Ability to communicate clearly and explain complex concepts Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.) Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a peoplefirst approach. Our personal commitment to our team and our clients have created longlasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit Whats In It For You A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration Seniority level Not Applicable Employment type Full-time Job function Other Industries Insurance Referrals increase your chances of interviewing at NFP, an Aon company by 2x Get notified about new Client Manager jobs in Calgary, Alberta, Canada . Greater Calgary Metropolitan Area 2 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr