Job Title

Bilingual Customer Service Broker - Home & Auto Insurance OTIP (Ontario Teachers Insurance Plan) About OTIP OTIP Group of Companies (OGC) believes that something special happens when employees feel valued, supported as the people they are, and included in the very fabric of the organization. We put our people at the centre of everything we do. Join us as we grow and reimagine delivering meaningful benefits support and service. Job Description Reporting to the Assistant Manager, Service, youll provide product and service information, resolve client complaints, and assess risks for automobile and property policies. Responsibilities Direct or respond to telephone inquiries and written requests, process changes, apply underwriting standards, assess risks, and answer account inquiries. Resolve product and service problems by clarifying complaints, determining causes, selecting solutions, explaining, expediting corrections, following up, and recommending to management. Attract potential clients by answering questions, providing information, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential. Prepare and draft responses to routine correspondence. Process rewrites and remarkets following newbusiness guidelines. File and document records of insurance transactions and maintain and update rate manuals for all markets. Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management. Provide quality service while adhering to customer service standards and keeping information confidential. Perform other duties as assigned. Qualifications RIBO licence. Minimum 1 year experience in personal lines automobile and property insurance. Exceptional communication skills to deal effectively with all levels of internal and external stakeholders. Superior time management, project management, and organizational skills to manage competing priorities. Intermediate knowledge of Microsoft Office Suite. Ability to communicate in French. We also consider your potential If you have what it takes, but your experience does not exactly match, we encourage you to apply and explain why youd be a great fit. Additional Information Benefits include bestinclass pension and benefits, total reward programs, comprehensive mental wellness supports, rewarding salary and bonuses, industryleading group benefits (100% premium coverage except LTD), defined benefit pension plan, 100% coverage of continuing education and licensing fees, access to learning resources, flexible workfromhome and hybrid options, and advancement opportunities. Apply Apply online. EEO Statement OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. We remove barriers for persons with disabilities. We foster a diverse, equitable and inclusive environment. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr