Job Title

We are seeking a dynamic and experienced Agile Product Owner to join our team. The ideal candidate will have strong delivery skills, handson SAP CRM expertise in a Call Center environment, and excellent storytelling abilities. This person plays a key role working with our Call Center Agile Team in sprint planning, building stories, and testing. Responsibilities Storytelling: Ability to craft compelling narratives that effectively communicate product vision and inspire stakeholders. Product Development: Translate customer needs and wants into detailed requirements and user stories. Collaborate with design and IT teams to ensure seamless delivery. Agile Management: Lead the Customer Care Agile SCRUM team, delivering initiatives from the product roadmap and releases. Facilitate grooming sessions, stakeholder reviews, and daily scrum meetings. Innovation: Work closely with other Product Owners and delivery teams to integrate new technologies and methodologies to enhance customer interactions. Customer Experience: Employ usercentered design thinking to deliver bestinclass experiences for our Customer Care agents. Continuously analyze and improve key performance indicators. Collaboration: Partner with crossfunctional teams to finalize project plans and ensure alignment with business goals. Lead prioritization meetings to balance customer experience, performance, and operational support. DataDriven Insights: Leverage advanced data analysis to generate meaningful insights and inform experience improvements. User Acceptance Testing: Conduct UAT for user stories to ensure a quality product. Qualifications Bachelors degree from an accredited fouryear college or university program in Business Administration, Project Management, or a related field. Agile SCRUM Product Owner or equivalent certification. 35 years of project management/agile SCRUM experience. SAP CRM experience. Deep understanding of SAP CRM and/or Salesforce applications in customer care and campaign management. Strong project management skills and experience in user experience planning with crossfunctional teams. Ability to triage and prioritize product improvement ideas from various sources. Experience in documenting user stories, business cases, and UAT plans. Expertise in sprint planning and product backlog prioritization. Ability to multitask in a fastpaced, deadlineoriented environment and adapt to shifting priorities. Background in the utilities sector and/or contact centers. Experience with Agile Project Management tools (JIRA, ADO, Smartsheet or others). Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Visio, and database applications. Interpersonal Skills Communication & Analytical Strong verbal and written communication skills, with the ability to convey complex ideas clearly. Strong business, analytical, and problemsolving skills. Excellent interpersonal skills with the ability to lead and foster collaboration across teams. Ability to manage multiple highpriority projects concurrently. Detailoriented problem solver who enjoys utilizing storytelling to propose solutions to improve customer satisfaction. Team player with a positive attitude and the ability to work independently with minimal supervision. Working Conditions Hybrid working environment: 34 days per week in an open office environment and 12 days per week from home. Willingness to work outside normal hours as needed for special projects. Rare travel may be required for emergencies or special projects. Occasionally requires light lifting as appropriate to perform duties and responsibilities. Seniority Level MidSenior level Employment Type Contract Job Function Product Management Industries Oil and Gas, Energy Technology, and Services for Renewable Energy #J-18808-Ljbffr