Job Title

Senior Manager - Commercial Technology Services Join to apply for the Senior Manager Commercial Technology Services role at WestJet. Employment Type: Full-time Regular City: Calgary, AB (YYC) This position may be performed from Calgary, Toronto, or Montreal. Posting Open Date: 10/15/2025 Posting Close Date: 10/28/2025 (Please note the posting will close at 11:59pm MST ) Overview of role The Senior Manager Commercial Technology Services manages all of the common and shared services across our Commercial Technology teams, specifically the development, operations, and support of our Integrations hub and managing the Solution Architecture team for all Commercial initiatives. This role works with stakeholders within the business unit as well as crossfunctional teams in Technology to deliver value through these teams for all related projects and roadmaps. Working across functional boundaries, this leader is responsible for guiding the success of the products managed through architectural standards, security, and compliance standards, with a keen focus on the user experience for all interactions. Overall financial authority and responsibility for the Commercial Technology Services portfolio falls within scope for this role, and managing the balance between cost and value is paramount to the success of this team. Key deliverables / responsibilities Responsible for setting the vision and strategy for the common integrations platform leveraged by Commercial Technology delivery teams. Ownership of the roadmap and prioritizes building what matters most to achieve the strategic goals and initiatives behind supported products and platforms. Facilitate planning what teams will deliver and the timeline for implementation. Responsible for defining the release process and coordinating all the activities required to bring the product to market. This involves bridging gaps between different functions within the company and aligning all the teams involved. In collaboration with business partners, they prioritize features by ranking them against the strategic goals and initiatives. Responsible for defining the requirements for each feature and the desired user experience. They work closely with engineering on the technical specifications and ensure teams have all the information they need to deliver a complete product to market. Defines and maintains service levels specific to requirements of the product. This includes continuous improvement, disaster recovery, run books, security and patch compliance, and coordinating crossfunctional operational teams to support these services during all operational hours up to and including 24x7. Provide leadership and mentorship to team resources to fulfill all elements of the product management lifecycle. Management of thirdparty vendors specific to the delivery of their products. This includes contract negotiations and renewals, service level performance adherence and improvement plans and quality. Accountable to ensure products conform to all corporate compliance and regulatory governance standards. This includes a broad understanding of these standards and accountability to meet them on an ongoing basis. Standards include PCI, GDPR, SOX, etc. First Year Deliverables Establish and lead a Commercial Services pod responsible for building, supporting, and operating all integrations specific to Commercial Technology. Experience and qualifications Requires a minimum of 10+ years of related experience, or an equivalent combination of training and experience. Requires a Bachelor's Degree (Technical/Business/Scientific) Experience in Integration / Middleware technologies and platforms Experience in Solution Architecture, Enterprise Architecture, and Project Management methodologies Scrum or equivalent Agile methodology. Demonstrated leadership skills with experience managing large resource teams. Requires complex problemsolving skills and advanced interpersonal and communication skills including the ability to influence others. Ability to clearly articulate technical problems from a business perspective and translate business problems into a technology viewpoint. Strong commercial acumen including financial management, contract negotiation and vendor management are essential. Demonstrate a strong technical grounding to effectively manage and challenge technology teams with regards to measures of complexity and effort. Selfmotivated and ability to work independently and cross functionally. Experience and demonstrated ability to create a vision, strategy and roadmap. Exposure to highly complex and integrated systems using enterprise class tools and methodologies. Strong verbal and written communication skills. Ability to work effectively, demonstrate flexibility and set priorities in a fastpaced environment. Highly motivated and collaborative individual. The benefits of being a WestJetter A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs Think we are a fit? Apply now! WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the wellbeing of others. All roles that are identified as safety sensitive are required to pass a PreEmployment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. Our Commitment to Diversity and Inclusion: We embrace what makes us each unique, and we are committed to inclusiveness, equity, and accessibility. If you require accommodation during the recruiting process, please let our Talent Acquisition team know at . We encourage all qualified candidates to apply. #J-18808-Ljbffr