Job Title

DATE: October 10, 2025 CLOSING DATE: October 26, 2025 LOCATION: Toronto, ON Spencer High Support COMPENSATION: $50,409 - $59,904 Annually Prorated CONTRACT DURATION: 1-Year Contract VACANCY: 1 WORK TYPE: Onsite JOB ID: 10337968 Job Summary The Residential Support Worker provides a range of services and support to clients transitioning from homelessness to both transitional and permanent housing sites. The role supports scattered sites within the Wilkinson Homeless Initiatives Program, all within the vicinity of downtown Toronto. The staff will be assigned to a primary location with the potential to support at other sites on a semiregular basis. The position performs a variety of functions to support the physical, social and mental wellbeing of clients and facilitates the overall effective operation of the residences. He/she/they will encourage members to set goals and liaise with appropriate community agencies in providing services to members. Responsible for inhouse social support, referrals, life skills teaching, crisis intervention and coordinating resident and staff activities while working as part of a team. This position will also be responsible for assisting with property issues, including cleaning and coordinating repairs as necessary. What You Will Do Build rapport with each individual and provide coaching or mentoring to enable each in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assist with daily living activities, particularly in the acquisition of life skills in areas such as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; develop strategies or establish plans for maintaining daily activities and other aspects of recovery plan, for increasing awareness of safety issues and for ensuring residents receive adequate support in various aspects of life; orient new clients; participate in intake for the program. Support, conduct and/or participate in group meetings, resident activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; assist clientrun initiatives, preparing schedules of house activities; maintain a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; maintain petty cash, collect rents and intervene in issues pertaining to maintenance or property; provide cleaning or minor house maintenance as required; teach residents the appropriate fire safety protocols and conduct regular health and safety checks. Maintain a strong support network of social, family, medical and psychiatric community links and resources; provide reminders and occasionally accompany clients on their medical, psychiatric or other appointments; assist the client in navigating the social services and health care systems and liaise with community agencies, hospitals or significant others. Promote the psychosocial rehabilitation/recovery approach, assist in harm reduction strategies, teach conflict resolution, crisis management and problem solving on activities related to shared/community living; mediate issues or conflicts between residents, or between residents and neighbours, followingup on issues to ensure satisfactory resolution. Participate in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. In accordance with established procedures; participate actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities, assist with orienting new staff, providing other related assistance as required. Qualifications Must Haves Understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services, coupled with at least two years of experience working with the client population in order to apply the theories to practical settings. Knowledge of the issues faced by adults with mental health challenges and addictions and the marginalized client group we serve. An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities. Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships. Good crisis intervention and problem solving skills are required. Computer literacy sufficient to produce and maintain files, records or statistical information. Written skills are used in keeping records or updating logs. Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups. Good analytical, time management and organizational skills to contribute to program planning and to coordinate and followup on issues or activities with clients. NicetoHaves Understanding of cultural competency and framework. Reflective of a multibarriered group, as serviced by the program, a strong asset. Work Environment The position may be exposed to secondhand smoke. What We Offer Elearning program available all year round. Starting vacation time above minimum standard. Corporate Gym membership rate with GoodLife Fitness. Additional paid personal and paid sick days. Professional development budget available to help you nurture and shape your career. Access to Perkopolis, a comprehensive corporate discount program. Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion. Our Commitment to Diversity and Inclusion LOFT Community Services is a valuesdriven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFTs vision is that together, we can all live successfully in our community. Our client population reflects Ontarios diverse community and it is LOFTs goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you dont tick all the boxes but think youd thrive in this role, you are encouraged to apply. Note: A satisfactory vulnerable sector check (VSC) is also required. Follow us on LOFT LinkedIn Indeed Glassdoor Instagram #J-18808-Ljbffr