Job Title

Join to apply for the Technicien de Service Bilingue (travaillant distance) / Bilingual Virtual Service Technician role at Ecolab 3 days ago Be among the first 25 applicants Join to apply for the Technicien de Service Bilingue (travaillant distance) / Bilingual Virtual Service Technician role at Ecolab Ecolab est la recherche dun technicien de service technique bilingue (travaillant distance). Le titulaire du poste sera responsable de la fourniture dun service technique par tlphone (virtuel) lorganisation des ventes et services dEcolab et ses clients. Les services fournis par le titulaire du poste comprennent un soutien technique concernant divers aspects des activits dEcolab, y compris, mais sans sy limiter, le lavage de la vaisselle institutionnelle, la lessive et lentretien mnager, la formation tant assure selon les besoins. Avantages pour vous Loccasion de relever certains des dfis les plus importants au monde, en aidant les clients obtenir de leau potable et des aliments et des environnements sains Un travail avec les marques les plus reconnues et les plus emblmatiques du monde La possibilit de faire une diffrence au sein dune entreprise passionne par votre perfectionnement professionnel Une formation sur le terrain o vous apprendrez auprs dexperts en la matire qui ont fait leurs preuves Laccs aux meilleurs outils, ressources et technologies Le soutien dune organisation qui croit quil est essentiel dinclure et de mobiliser diverses personnes, perspectives et ides pour donner le meilleur de nous-mmes Responsabilits Contribuer lefficacit et la productivit de lorganisation des ventes et services par la fourniture prcise et efficace des informations techniques ncessaires pour servir nos clients finaux Traiter les appels de routine de complexit moyenne selon les domaines de comptence Fournir un service tlphonique prcis et courtois dans le respect des normes de rendement, ainsi quune consultation spcialise Contribuer au dveloppement de nouveaux systmes et la rsolution des problmes de qualit des produits et des quipements Prparer des rapports spciaux et effectuer des transferts dinformations de suivi par courriel ou par tlphone en temps opportun Remplir les demandes de services durgence internes, assurer la saisie des dossiers et remplir les rapports de suivi de la qualit avec prcision et dans les dlais prescrits Raliser des projets spciaux Excellentes aptitudes en matire de service la clientle, exprience pralable dinteraction avec les clients Renseignements sur le poste Le titulaire du poste doit pouvoir travailler distance et disposer dun accs Internet haute vitesse et dun espace de travail ddi. Rgime De Rmunration Salaire horaire comptitif Un formidable rgime de retraite jumel lentreprise Prestations avec couverture mdicale, dentaire et invalidit ds le jour 1 Programme de formation complet Rgime dachat dactions Financement de lducation Programme daide aux employs Opportunit de croissance et davancement Qualifications Minimales Matrise de langlais et du franais requise ( loral et lcrit) Diplme dtudes secondaires exig Trois ans dexprience professionnelle, de prfrence dans un rle de soutien technique Deux ans dexprience en matire dinteraction avec les clients et de service la clientle Matrise intermdiaire des applications de la suite Microsoft Office (Word, Excel, Outlook, etc.) Capacit rsoudre distance les problmes quotidiens lis au fonctionnement, lentretien prventif et la formation Atouts Baccalaurat obtenu ou en voie dobtention Comptences mathmatiques de base pour calculer la consommation, le dbit, la concentration, le cot dutilisation et les taux de dilution Familiarit avec les systmes de billet et les plateformes de communication vido Comptences linguistiques verbales et crites suffisantes pour tenir une conversation sur des sujets techniques et assurer le service tlphonique avec courtoisie Doit tre capable de rsoudre des problmes dapplication de produits et de systmes dquipement par tlphone, souvent partir dinformations de base limites Doit tre laise pour poser des questions suffisamment approfondies lappelant afin dobtenir des informations supplmentaires et dassurer une consultation efficace Ecolab est ddi lquit en matire demploi Propos De La Division Institutionnelle Ecolab Dcouvrez comment notre partenariat avec nos clients permet de servir 45 milliards de repas au restaurant et de nettoyer plus dun milliard de chambres dhtel. Quil sagisse des restaurants, des htels et des tablissements de soins de longue dure aux coles, aux btiments commerciaux et aux installations militaires, la division institutionnelle dEcolab fournit un programme complet de solutions de nettoyage et de dsinfection personnalises pour aider rpondre aux besoins spcifiques de nos clients. Joignez-vous nous et aidez les plus grandes et meilleures marques assurer la scurit et la satisfaction de leurs clients et protger leur rputation. Ecolab is seeking a Bilingual Technical Service Technician (working remotely). This position is responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers.This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed. Whats In It For You The opportunity to take on some of the worlds most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments Work with the worlds most recognized and iconic brands The ability to make an impact with a company that is passionate about your career development On the job training where you will learn from subject matter experts with proven success Access to best-in-class resources, tools, and technology The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best What You Will Do Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers Routine call coverage on mid-level call complexity with areas of competence Deliver accurate, courteous telephone service within performance standards including specialty consultation Contribute to new systems development, and resolution of product and equipment quality problems Prompt preparation of special reports, and transfer of follow-up information email or phone Accurate and timely completion of internal ESRs, case entry and quality tracking reports Completion of special project assignments Excellent customer service skills and proficiency, prior customer facing experience Position Details Must be able to work remotely with access to high speed internet and dedicated work office space. Minimum Qualifications Proficiency in both English and French required (verbal and written) High School Diploma / GED required 3 years of professional experience, preferably in a technical support role 2 years of experience with customer interactions / customer service Intermediate proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, etc.) Ability to troubleshoot day-to-day operational, preventative maintenance, and training issues remotely Compensation Package Competitive hourly rate Fantastic company matched pension plan Benefits with medical, dental, disability coverage from day 1 Full training program Shares purchase plan Education funding Employee Assistant Program Opportunity for growth and advancement Preferred Qualifications Bachelors degree or in progress Basic math skills to calculate consumption, flow rate, concentration, use cost, and dilution rates Familiarity with ticketing systems and video communication platforms Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation Ecolab is dedicated to Employment Equity About Ecolab Institutional Discover how our partnership with customers helps serve 45 billion restaurant meals and clean more than one billion hotel rooms. From restaurants, hotels and long-term care facilities, to schools, commercial buildings and military facilities, Ecolabs Institutional division provides a comprehensive program of customized cleaning and sanitizing solutions to help meet the specific needs of our customers. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research Industries Chemical Manufacturing Referrals increase your chances of interviewing at Ecolab by 2x Sign in to set job alerts for Service Technician roles. Maintenance Technician - Trinity Crossing PepsiCo Beverages Field Service Technician Technician II - Security Systems Service Entry Level Service Technician - French Bilingual Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr #J-18808-Ljbffr