Job Title

Driver Examiner 2 - St.Catharines - Full Time - Perm - Bilingual (French and English) Starting hourly rate $27.43 . Serco Canada Inc. supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, providing customer information and assisting members of the public at various stages of the drivers licensing process. Driver Examiners engage with customers in a friendly, knowledgeable and professional manner. Overview Driver Examiners examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. They also conduct controlled class tests, observe and assess riding habits, skills and demonstrated ability in the operation of vehicles, making notes on applicants compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. Examination results and detailed feedback are entered into a system/computer. Key Responsibilities Provides excellent customer service during the delivery of all Driver Examination Services. Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s). Completes verification by verbally confirming the candidates full name and full date of birth. Examines applicants through a road test; notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles. Conducts road test for those requiring special needs or for those with disabilities. Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Other related duties as may be required. Qualifications GED or high school diploma as a minimum. Fluency in French and English. Must hold a valid Ontario Class G drivers licence. Must have at least four years driving experience, verified based on date first licenced indicated on the Ontario drivers licence. Must hold a valid Class M and/or controlled class drivers licence, if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. Key Skills Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multi-task. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation to provide information and advice to applicants. Strong judgement and decision-making skills. Ability to self-manage a schedule within the confines of their scheduled worked day. Other Information This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. EEO Statement Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr