Job Title

Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. Location: Sydney, NS Responsibilities Serve as the main point of contact for assigned client accounts. Ensure service delivery aligns with client expectations, SLAs, and KPIs. Conduct regular business reviews and performance presentations with clients. Collaborate with operations, QA, and training teams to resolve issues and implement improvements. Identify opportunities for account growth and upselling additional services. Manage client onboarding, transitions, and change requests. Monitor client satisfaction and proactively address concerns. Qualifications Bachelors degree in Business, Communications, or a related field (preferred). 3+ years of experience in client services or account management in a BPO or contact center. Strong relationship management and communication skills. Ability to analyze data and present insights to clients. Experience managing multiple client accounts simultaneously. Familiarity with CRM tools and reporting platforms. Employment and Compliance Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada). What to Expect from MCI Paid Time Off: PTO and paid holidays. Health Benefits: Supplemental health coverage for full-time employees. Life Insurance: Access life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Significant advancement opportunities through internal promotions. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team-oriented culture that fosters collaboration. Casual Dress Code: Comfortable attire for daily work. Compensation & Benefits MCI offers competitive compensation and benefits tailored to fit the needs of our diverse team. Specific benefits vary by geography, but the focus remains on rewarding effort, providing growth opportunities, and creating an inclusive environment. Work Environment & Additional Info This job operates in a professional office environment and may require long periods of sitting and using a computer and telephone headset. Reasonable accommodations may be provided in accordance with applicable laws. MCI strives for a diverse and equal opportunity work environment. #J-18808-Ljbffr