Job Title

Director, Event Technology I Fairmont Winnipeg 1 day ago Be among the first 25 applicants Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers worldclass service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the companys standard operating procedures. Achieve ENCOREs financial goals for the location(s) by effectively managing labor, equipment subrentals and other costs. Understand and utilize operational and financial reports and complete standard and adhoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and make certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring it is accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Review and manage location P & L and develop action plans to address deficiencies and grow the business. Confirm venue partners process all payments to ENCORE in a timely basis. Operations Management Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily standup meetings with venue operations staff. Sales Management Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers including upsell and crosssell opportunities. Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the venue booking system, or other sources as assigned. Attend site visits, preconference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate it into solution designs according to established profitability guidelines. Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver worldclass service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments. Position will have oversight of personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly. Monitor small to mediumsize events and check in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability Understand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problemsolving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. Effectively utilize applicable company computer systems. Act as onsite technical expert as needed for events. Assist on the floor with operations as needed. People Development Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Manage the human resources activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on ENCORE standards for service and equipment, and verify they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Job Qualifications High School Diploma is required. Bachelors degree is preferred. 3+ years of audiovisual experience. 1+ years of supervisory experience. 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus. Working knowledge of audiovisual equipment in a live show environment. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus. A valid drivers license is required for team members who may operate company vehicles. Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams Work Environment Hotel. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use highend audiovisual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and oncall status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Seniority Level MidSenior level Employment Type Fulltime Job Function Design, Art/Creative, and Information Technology Industries Events Services #J-18808-Ljbffr