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Customer Experience Representative page is loaded## Customer Experience Representativelocations: Value Buds Queen St. Westtime type: Part timeposted on: Posted Todayjob requisition id: R5271Work LocationValue Buds Queen St. West**About Nova Cannabis**Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices**About the Role**Based out of our **Value Buds Queen Street West**location in **Toronto, ON,**we are looking for an experienced **Part-time Customer Experience Representative** who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.**Address:**535Queen St W, Toronto, ON M5V 2B4**Role and responsibilities include, but are not limited to:****Customer Offering*** Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs* Facilitate a welcoming and positive atmosphere for everyone in the store* Educate customers about cannabis products, strains and consumption methods**Day to Day Operations*** Promote our culture and brand by participating in merchandising and promotional activities* Work in partnership with Store Managers and other team members to generate sales.* Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products* Participate in routine store maintenance and ensure cleanliness is a priority* Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures* Monitor inventory and re-stock products regularly**Regulatory Adherence*** Comply with all OH&S (Occupational, Health, and Safety) policies and procedures* Support and promote Nova Cannabiss and AGCOs (Alcohol and Gaming Commission of Ontario) social responsibility programs* Comply with Nova Cannabiss policies, standard operating procedures, and practices**Experience and Qualifications*** Minimum, 2-years of customer service experience* Minimum, 2-years of retail and/or hospitality experience* Cannabis, liquor or healthcare experience is preferred* High School Diploma or equivalent* Valid CannSell certification* Must complete and pass a Criminal Record Check* Working knowledge of regulations as it pertains to selling cannabis in Ontario**Personal Characteristics and Requirements*** Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers* Ability to think on your feet and creatively problem solve* Open-minded and constantly identifying ways to improve* Passionate about creating a positive, memorable, and tailored experience for every customer* Excellent communication skills (written and verbal) and a professional demeanour* Team player who is passionate about supporting the overall success of the business* Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times* Responsible and reliable* Must be 19 years of age or older* Must have reliable transportation to commute to/from worklocations: Value Buds Queen St. Westtime type: Part timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr