Job Title

Join to apply for the Customer Advocacy Programs Specialist role at RLDatix Government & Commercial . This fulltime, hybrid position is based in Toronto, Canada and is part of the Marketing & Communications Center of Excellence. Responsibilities Lead virtual engagement programs (AMAs, Office Hours, Use Case Exchanges) within our HUB Community to foster peertopeer collaboration and highlight customer success Connect customer advocates with regional marketing needs such as case studies, speakers, awards, and reviews in order to build a scalable advocacy pipeline Curate and package customer stories and insights to inform both regional marketing and global communication strategies Collaborate with global and regional stakeholders to align on customer storytelling, governance, and community program needs Measure community engagement and advocacy impact to inform strategy and demonstrate influence on growth, pipeline, and retention Qualifications Prior working experience in community management, customer advocacy programs, or communications role Proven success in designing and executing scalable community or advocacy programs Indepth knowledge of stakeholder management and customer storytelling Sincere interest in working both strategically and tactically A knack for working collaboratively with global teams and crossfunctional partners in a fastpaced environment Benefits We offer health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatixs commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please dont hesitate to send a note to . Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. #J-18808-Ljbffr