Job Title

Customer Service Specialist Ontario (Remote)$55,000- $65,000 +benefits Our client is seeking a Customer Service & Billing Specialist to support a growing training organization. In this role, you'll be the first point of contact for customer inquiries while also playing a key role in supporting billing and invoicing operations.Approximately 70% of your time will focus on customer servicehelping clients navigate the training experience, resolving issues, and providing timely, professional support. The remaining 30% will involve billing and financial support, including invoice management, payment reconciliation, and process coordination with the finance team.Key Responsibilities:Customer Support (70%)Serve as the primary contact for inbound customer questions via phone, email, or support ticketProvide guidance to customers throughout the training processTroubleshoot issues and ensure timely resolution with a focus on customer satisfactionCollaborate with internal teams (Sales, Account Management, Technical Support) to support onboarding and ongoing client needsMaintain accurate and up-to-date records of all customer interactionsBilling & Invoicing Support (30%)Assist with creating and sending customer invoicesReconcile payments and resolve discrepanciesSupport month-end billing processes and documentationWork closely with the finance team to maintain data accuracy and improve billing workflowsHelp manage financial systems and tools (e.g., QuickBooks Online)Requirements: 3+ years of customer service or support experience, preferably in a training, SaaS, or tech-enabled environmentExperience with invoicing, billing, or payment reconciliationProficiency with customer support systems and basic financial tools (QuickBooks Online or similar platforms preferred)Excellent communication skills, both verbal and writtenStrong attention to detail with the ability to manage multiple tasks and deadlinesA proactive, problem-solving mindsetcomfortable taking initiative and improving processesAbility to work cross-functionally in a collaborative environmentFamiliarity with learning management systems (LMS) or billing automation tools is a plusPreferred SkillsExperience in a remote or distributed team environmentComfort handling inbound support callsHigh degree of professionalism and customer empathyStrong organizational and documentation habitsIf you are interested in learning more about this opportunity, please apply now. Unfortunately, due to the high volume of applicants, only those selected for an interview will be contacted.