Job Title

About the Role Fullscript is redefining supplement quality for healthcare professionals and their patients. As part of our Medical Innovation team, the Testing Program Liaison will own the endtoend execution and evolution of Fullscripts clinicianled supplement testing programensuring every product we offer meets the highest scientific and regulatory standards. Were looking for a technically savvy and scientificallyminded professional who can bridge the worlds of lab science, regulatory standards, and practitioner education. Youll manage every step of the testing cyclefrom product selection and lab coordination to data interpretation and educational content creationhelping us bring transparency and trust to supplement quality. What Youll Do Own the quarterly supplement testing program from start to finishincluding SKU selection, sampling, lab coordination, data interpretation, and results integration. Identify highrisk or highvalue supplement SKUs using data and industry insights. Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (HPLC, GCMS, ICPMS, microbiological assays). Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any outofspecification results and maintain compliance with GMP and other regulatory standards. Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experience. Work closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across both the U.S. and Canada. Liaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handling. Analyze Certificates of Analysis (CoAs) to extract potency and purity data and translate findings into actionable insights. Develop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitioners. Create clear, practitionerfacing materialsslide decks, handouts, FAQs, and Fullscript Academy contentthat translate scientific data into accessible knowledge for healthcare professionals. Partner with Marketing, Sales, and Customer Success to craft datadriven messaging and external content that communicates Fullscripts leadership in supplement quality. Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changes. Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. Canada). Provide expert input on new ingredients, contaminants, and testing trends relevant to practitioners and consumers. Manage the active testing periods (quarterly) and interim periodssample logistics, lab coordination, method alignment, troubleshooting, and stakeholder communications for the next testing cycle. What You Bring Bachelors degree in Biochemistry, Chemistry, or a related lifescience field. 2+ years in an accredited supplementtesting or analytical lab (HPLC, GCMS, ICPMS, microbiology, etc.). Strong scientific writing and datatranslation skills. Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada. Bonus if you have a Masters or PhD in Analytical Chemistry or a related discipline. Prior experience in a supplement company, medical affairs, or clinical liaison capacity. Familiarity with digital platforms, data integration systems, or content management tools. Experience creating educational or marketing content for healthcare audiences. Who You Are Youre scientifically curious, operationally strong, and energized by building a new program from the ground up. You can translate complex lab data into clear, credible communications for healthcare professionals. You thrive in crossfunctional environments and enjoy collaborating with scientists, clinicians, engineers, quality and marketers alike. Why Youll Love Fullscript Marketcompetitive compensation package including equity. 401K matching (U.S.) and RRSP matching (Canada). Flexible PTO policy. Flexible benefits package and additional perks. Employee discount on Fullscript catalog of products for family & friends. Ability to work wherever you work well. EqualOpportunity Employer Fullscript is an equalopportunity employer committed to creating an inclusive workplace. Accommodations are available upon requestemail for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. #J-18808-Ljbffr