Job Title

Join to apply for the Director, Centre Operations role at AMA - Alberta Motor Association. The Opportunity Are you a leader who thrives on bringing consistency and excellence to a dynamic retail environment? Someone who can see both the big picture and the smallest operational detail ensuring every process runs like clockwork? Were looking for a Director, Centre Operations, to champion consistency and cohesion across AMAs retail network Travel, Registries, and Insurance Agency locations, ensuring every centre delivers an exceptional member and employee experience. Youll strengthen internal controls, optimize retail operations, and drive innovation through omni channel service delivery, all while fostering a culture rooted in integrity, collaboration, and stewardship. Benefits Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. Employer-paid retirement savings program, including 5% AMA contribution and 5% matching. Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more. Free travel medical insurance for you and your immediate family. Ongoing professional development, with unlimited learning opportunities and dedicated time for personal growth. Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time. Who You Are Youre a strong retail operations leader who thrives in multi-site retail environments. Youre passionate about delivering modern, elevated, consistent, and brand-aligned member experiences. You understand that great operations are built on solid controls, continuous improvement, and a willingness to consider new approaches in delivering an exceptional member experience. You know how to connect strategy to action and people to purpose. Youre a collaborator who influences through building relationships, not just authority. You lead with integrity, respect, and a genuine desire to make a positive difference. How Youll Make an Impact Champion our in-centre member experience through retail cohesion and standards by defining and maintaining operating policies and SOPs across Member Services and the Insurance Agency. Ensure compliance and control in cash handling, inventory management, sales transactions, and regulated processes, partnering with Finance, Risk, Compliance, and Internal Audit. Lead the Centre Visit Guide (CVG) program to evaluate brand presentation, operational excellence, and internal control adherence identifying opportunities, coaching leaders, and driving measurable improvement. Oversee centre appearance and presentation standards, ensuring every AMA location reflects our brand values of professionalism, cleanliness, and service readiness. Coordinate with Properties to resolve facility, maintenance, and security issues, ensuring a safe, compliant, and inviting environment for members and staff. Steward our retail product portfolio, including vendor management, inventory levles and inventory controls, and loss prevention practices, to ensure healthy margins and reduced risk. Champion omnichannel innovation by introducing digital queueing, self-service kiosks, and online-to-centre service models that create a seamless member experience. Model AMAs culture and leadership values while fostering a safe, positive, and consistent work environment in every centre across Alberta. What You Bring to the Table 10+ years of multi-site retail operations leadership, ideally in complex or regulated industries. Proven success managing operating policies, SOP governance, and audit compliance. Experience introducing or scaling omnichannel or self-service solutions in physical retail environments. Strong knowledge of internal controls, audit remediation, and fraud risk management. Skilled in retail product and vendor management, including margin optimization and inventory governance. Exceptional relationship-building and stakeholder management skills across Finance, Risk, Compliance, Internal Audit, Properties, and Digital teams. A proven reputation for integrity, accountability, and operational excellence. Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . Well work with you feel supported throughout your journey with us. Equal Employment Opportunity AMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, or national origin. #J-18808-Ljbffr