Job Title

Join to apply for the Assistant Night Manager (Full Time) role at Fairmont Hotels & Resorts Edmonton's 'Chateau on the River' offers more than 100 years of timeless luxury in the heart of downtown. Nestled upon the North Saskatchewan River Valley, the hotel charms visitors with its elegant design, premium amenities, and exceptional dining experiences, including the awardwinning Harvest Room. A fourdiamond icon, Fairmont Hotel Macdonald delivers personalized, discreet service and an unrivaled boutique experience that sets the stage for luxury in the city. Job Description Reporting to the Night Manager, the Assistant Night Manager assists with nightly tasks, ensures guest service standards during overnight periods, and acts on behalf of the General Manager when the Night Manager is absent. What You Will Be Doing Oversee night audit operations and manage the hotel in the Night Managers absence. Provide excellent guest service and assist with Front Desk tasks, including checkin and checkout. Ensure compliance with Front Office policies and complete nightly endofday reports, balancing accounts accurately. Support and motivate the night team, including performance evaluations and crisis management when necessary. Ensure a safe work environment, following health, safety, and emergency procedures. Handle guest requests, complaints, and interdepartmental communication effectively while completing administrative tasks as directed. Qualifications Minimum 2 years of previous supervisory experience in Front Office operations. Experience as Assistant Night Manager is beneficial. Proven ability to guide and coach team members. Operational knowledge and proficiency in Property Management System (MicrosFidelio) and Microsoft Office suite (Word, Excel, PowerPoint). Excellent leadership, written and verbal communication, and interpersonal skills. Superior coaching skills with a proven track record of developing and motivating careerminded professionals. Strong guest service orientation and training skills background required. Able to balance a variety of conflicting priorities while considering all aspects of the job (financial, operational, human resources). A working knowledge of a third language is an asset. Highly organized, resultsoriented with the ability to be flexible and work well under pressure. Degree or Diploma in Hospitality Management is an asset. Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. What Is In It For You Comprehensive benefits package (Medical, Vision & Dental) including extended benefits such as Mental Health (up to $5,000/year) for fulltime permanent status employees. Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for fulltime permanent status employees. Employee travel program with discounts on room rates and on food & beverage at Fairmont & Accor properties worldwide. Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support. Learning programs through our Academies designed to sharpen your skills. Ability to make a difference through our Corporate Social Responsibility activities. Career development opportunities with national and international promotion opportunities. The sky is your limit. Salary Range: $41,500 - $62,200 CAD Gross Annually Seniority level MidSenior level Employment type Fulltime Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr