Job Title

Overview Bilingual Customer Service Representative - (French) Join an award - winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. At Canadian Tire we support flexible work arrangements through a hybrid model, combining on-site and/or virtual work. Decisions around work location are based on business and team needs and grounded in supporting well-being and personal needs. Flexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees. This role is open to applicants residing in Ontario. What youll do Roles we are currently sourcing for: Help us boldly shape retail in Canada. As the Financial Services segment of one of Canadas most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees, and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. Bilingual roles are available. In our bilingual roles candidates will be required to speak both English and French fluently. While our department hours vary, shifts will be primarily evenings and weekends, and you must be available during evenings and weekends to be considered. The option to work remotely is available for applicants residing in Ontario. What you bring We are looking for individuals who: Are Bilingual (English and French) Demonstrate passion for driving an exceptional customer experience Demonstrate active listening, professional verbal communication skills Demonstrate aptitude with multiple systems and ability to support with basic browser-based functions Have a High School Diploma or equivalent Attentive to detail Inclusivity is a must Are comfortable Keyboarding Have excellent time management skills Have a strong technical aptitude Are creative problem solvers Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre Bank Customer Service Representative: Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiries include general account information such as balance, payment and purchase inquiries, and more complex queries. The CSR presents and educates customers on Canadian Tire Services. Limited offerings of various portfolios (e.g., Financial Products, Loyalty Program) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits. Bank Customer Service hours of operation: Monday to Friday 8:00am 8:00pm Saturday and Sunday 8:00am 6:00pm Bank Fraud Servicing Representative (Card Security): Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate risk while ensuring customer account and personal information are managed professionally and confidentially. Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within established time frames. Bank Card Security hours of operation: Monday to Friday 8:00am 8:00pm Saturday and Sunday 8:00am 6:00pm *As a condition of employment, our bank positions are subject to the successful completion of pre-employment checks: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening While some experience is preferred, a willingness to learn and the ability to solve problems while keeping the customer top of mind are valued. Corporate Customer Service Representative: As a Corporate Customer Service Representative, you will work across all brands and affiliated programs to provide exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast-paced, ever-changing environment. Most call topics fall within three categories: Triangle Rewards program After sales product support & warranties Store experiences & company policies Triangle Rewards Program: Helping customers earn points, resolve promotions not applied, merge loyalty accounts, etc. After sales product support & warranties: Helping customers use purchased products by providing instructions or troubleshooting. Discussing warranties. Store experiences & company policies: Handling complaints, price matching, corporate responsibility inquiries, etc. Empathetic Customer Service Mindset About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where theres a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our core value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups. If you require accommodation in applying for this role or throughout the interview process, please indicate during contact and we will work with you to meet your needs. #J-18808-Ljbffr