Job Title

Event Operations Supervisor (Catering + Conventions) Event Operations Supervisor The Hamilton Convention Centre by Carmens is more than just a venueits one of Canadas premier fullservice, privatized event spaces, right in the vibrant core of downtown Hamilton. As the citys largest event venue, were known for delivering exceptional, largescale experiences that bring people together for everything from corporate conferences to starstudded galas. Alongside fig&lemon , one of Southern Ontarios most premium offsite catering companies, we bring distinctive dining and hospitality to Hamilton, Niagara, and beyond. Whether youre managing an event onsite or leading service at a prestigious offsite location, your role helps create extraordinary moments that guests will remember long after the event ends. As part of Carmens Group , youll be supported by over 40 years of hospitality excellenceand empowered to contribute to a legacy of unforgettable experiences. If youre ready to lead, inspire, and deliver excellence, this is the place to grow your career. Why Work for Carmens Group? Flexible scheduling Career coaching & growth opportunities Great Place to Work Certified (20222024) Named Best Workplace in Canada & Hospitality/Retail Perks & Benefits: Pay on Demand get paid when you need it Global hotel discounts for your travels Comprehensive Group RRSP & Health Benefits Restaurant & venue discounts Wellness programs & staff events Clear opportunities to grow into leadership roles Employee recognition programs celebrating achievements and milestones Referral bonuses for bringing great talent to the team Safe, inclusive and supportive workplace culture Join a company that values your growth, wellbeing, and passion where your career is supported every step of the way. As the Event Operations Supervisor, you will: Supervise events both onsite and offsite, ensuring flawless execution of banquet event orders (BEOs) Lead by example: demonstrate outstanding guest service, adaptability, and strong leadership while coaching and supporting your team Ensure event schedules and timelines are followed, maintaining clear communication with servers and event staff Act as a host and ambassador for the venue, liaising between guests, management, and team members Build rapport with guests, answer questions, and ensure satisfaction throughout the event Manage administrative tasks such as scheduling, as well as opening and closing duties Inspire and motivate team members to create extraordinary guest experiences Perform other duties as required to ensure seamless events Qualifications: 2 - 3 years in a Supervisory role within catering and/or special events Strong leadership, organizational, and communication skills Hospitality or Event Management education/experience is an asset Banquet serving experience an asset Smart Serve Certification (required) Gclass drivers license (required) Ability to work a flexible schedule including mornings, evenings, and weekends Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview. #J-18808-Ljbffr